Workforce Planning and Scheduling & Coordination

Dear Candidates.

Greetings.

Job Title: Operations & Workforce Coordinator

Position Overview

We are seeking an execution-focused Operations & Workforce Coordinator to act as the central backbone of our field operations team. In this role, you will be directly responsible for driving daily efficiency through strategic Workforce Planning, Scheduling & Coordination, and proactive Resource Management.

The ideal candidate excels at solving scheduling puzzles, managing field team capacities, executing flawless Administrative Support, and utilizing data for MIS Reporting. If you are a methodical professional who thrives in a fast-paced environment and loves keeping operations running smoothly, we want to hear from you.

Key Responsibilities

Workforce Planning & Scheduling: Strategically manage, optimize, and coordinate the daily diaries, routes, and schedules of field-based teams to maximize resource utilization and reduce downtime.
Resource Management & Allocation: Efficiently manage inbound work queues and allocate tasks based on real-time capacity, priority, and skill sets.
MIS Reporting & Data Integrity: Track operational metrics, maintain clean data records, generate routine performance reports, and update client and business portals accurately.
Core Administrative Support: Manage shared email inboxes, serve as the primary point of contact for stakeholder inquiries, and maintain structured electronic filing systems.
Financial & Claims Coordination: Seamlessly process job authorizations and review/approve transactional invoices within designated authority levels.
SLA Compliance:ontinuously monitor administrative workflows to ensure all operational tasks strictly align with established Service Level Agreements (SLAs).

Required Skills & Qualifications

Proven Experience: 2+ years of experience in Administrative Support, business operations, workforce scheduling, or a logistics coordination role.
Technical & Data Skills: Strong proficiency in navigating CRM systems, operational databases, case management tools, and assisting with MIS reporting.
Operational Capabilities: Proven track record of managing high-volume transactions (invoices/approvals) and working under strict SLA deadlines.
Key Attributes: Highly organized, methodical, detail-oriented, and capable of managing multiple moving parts simultaneously.
Industry Background: Previous experience working within corporate services, insurance, financial services, or fast-paced customer service environments is highly advantageous.

Core Competencies (For Keyword Matching)

Workforce Planning & Capacity Management
Scheduling & Coordination of Field Teams
MIS Reporting & Data Maintenance
• Comprehensive Administrative Support
Resource Management & Workflow Allocation
• SLA Monitoring & Exception Handling

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