Key Account Manager

Role Overview
As a Key Account Manager at Antino, you will manage, nurture, and scale relationships with our
strategic enterprise clients. You will act as the trusted bridge between client executive leadership and
internal delivery/engineering teams, driving long-term account growth, client retention, and
upsell/cross-sell opportunities across software and AI engineering services.

Key Responsibilities
Strategic Account Growth & Revenue: Own the account expansion roadmap, driving ARR growth through strategic upselling and cross-selling of engineering capabilities, AI/ML integrations, and digital transformation services.
 Executive Relationship Management: Serve as the primary point of contact for CXOs, VPs of
Engineering, and Product Heads. Build high-trust, consultative partnerships aligned with clients'
technical and business goals.
 Delivery & Operations Alignment: Collaborate closely with Project Managers, Tech Leads, and
Solution Architects to ensure on-time, high-quality project delivery matching SLA standards.
 Quarterly Business Reviews (QBRs): Prepare and lead quarterly account reviews, demonstrating
product value, tracking health metrics, and identifying new technical requirements.
 Escalation & Risk Management: Proactively identify project risks or bottlenecks, acting as the
primary point of escalation to resolve operational issues swiftly.
 Contract Renewal & Commercials: Manage contract renewals, SOW executions, rate
negotiations, and financial forecasting for assigned key accounts.

Requirements & Qualifications
 Experience: 2–4 years of experience in Key Account Management, Technical Client Success, or
Business Development within IT Services, Software Consulting, or SaaS environments.
 Domain Knowledge: Strong grasp of custom software development, cloud infrastructure, AI/ML
capabilities, and modern tech stacks.
 Commercial Acumen: Track record of owning enterprise revenue targets, managing account
health, and negotiating SOWs/contracts.
 Communication: Exceptional verbal, written, and executive presentation skills.
 Problem Solving: Proven ability to manage multi-stakeholder conflicts, technical delivery
challenges, and changing priorities.
 Education: Bachelor’s degree in Engineering, Computer Science, Business Administration, or a
related field (MBA is a plus).

Preferred Attributes
 Prior experience working in fast-paced product engineering agencies or AI-focused tech firms.
 Familiarity with CRM tools (HubSpot, Salesforce) and project management platforms (Jira,
Confluence).