Integration Partnerships Manager

Company Overview
Spruce is a cloud-based healthcare communications platform that powers clinical workflows for both in-person and remote care. The platform is built for HIPAA compliance and offers advanced solutions in telemedicine, phone systems, medical SMS texting, secure messaging, team collaboration, population management, and workflow automation. From solo providers to large multi-site practice groups, Spruce is trusted by thousands of diverse medical organizations. The platform is well-loved in the industry, maintaining a 4.9+ star rating across over 100,000 reviews.

Role Overview
As our Partner Integrations Manager, you will own the technical and operational coordination of Spruce’s growing ecosystem of technology partnerships and integrations. Reporting to the Director of Partnerships, you will serve as the primary bridge between our external integration partners (such as EHRs and external developers) and our internal engineering and product teams. You will cover the full partnerships lifecycle to negotiate commercial agreements, actively build revenue-driving relationships, manage technical pipelines, and advocate for partner needs internally. If you thrive at the intersection of business development, product integration, and cross-functional leadership, this role is for you.

Key Responsibilities

• Serve as the primary point of contact and relationship owner for all existing integration partners, including third-party Electronic Health Record (EHR) partners, developers, and other technology partners.
• Develop and prioritize the integrations partnership roadmap based on customer demand, strategic fit, revenue opportunity, and technical capacity.
• Review and negotiate commercial terms relating to API access and associated fee structures.
• Manage integrations from initial evaluation through technical execution, launch, and ongoing optimization, partnering directly with our engineering and product teams.
• Triage and qualify inbound integration requests, while proactively identifying high-value partnership opportunities.
• Cultivate deep relationships with partners by conducting regular business reviews and holding both internal and external parties accountable to mutual goals.
• Collaborate with marketing and sales on integration positioning, launches, co-marketing, and partner programs to drive adoption and revenue.
• Maintain accurate internal CRM pipelines and report relevant KPIs, risks and opportunities to internal and external stakeholders.

Qualifications

• 5+ years of experience in strategic partnerships, business development, or technical account management, with a proven proximity to revenue-generation.
• Prior experience in healthcare, healthtech, or SaaS is preferred.
• Direct experience managing technical integrations (specifically EHR/PMS) and working closely with product and engineering teams.
• Experience engaging with and pitching new ideas to C-level executives, both internally and externally.
• Able to communicate and coordinate cross-functionally across internal teams (i.e. sales, marketing, engineering) to successfully support the launch and ongoing maintenance of both commercial and integration partnerships.
• Superb communication skills, demonstrating humility, crystal-clear explanations, and respect for all stakeholders regardless of title or tenure.
• Hands-on experience managing CRM infrastructure and building scalab le workflows, with proficiency in tools such as Salesforce, Looker, Notion and Google Workspace, Notion, Zendesk, Asana, or similar platforms preferred.

Compensation & Benefits

• Base Salary Range: $130,000 – $150,000.
• Flexible location; remote work options available for residents of CA, NY, OR, AL, and TX.
• Competitive salary and comprehensive benefits package, including health insurance and retirement savings plan.
• Opportunities for professional development and career advancement in a rapidly growing company.
• Opportunity to transform patient care and clinical operations through advanced healthcare communication technology.