IT Systems Engineer

ABOUT METRC

Metrc is the most trusted and experienced provider of cannabis regulatory systems in the United States. We provide a solution that combines advanced software, radio-frequency identification (RFID) technology, a dedicated customer-support team, and a secure database to track and trace cannabis from growth, harvest, and processing to testing, transport, and sale. As a Systems Engineer, you will thrive in a fast-moving, fluid environment and bring a passion for driving change and building strong processes and procedures at a fast-growing technology company.

GENERAL OVERVIEW

The Systems Engineer will work directly with business stakeholders to create data-based solutions and build integrations between various business platforms, build automations within our systems to streamline workflows and processes, and help with building and visualizing data in reporting systems. The Systems Engineer will help maintain the health, stability, and uptime of internal IT infrastructure. They will also help propose solutions for internal IT company standards, policies, and procedures.

KEY RESPONSIBILITIES

Core duties and responsibilities include the following:

• Embodies Metrc’s Leadership Principles
• Integrations & Data Flow
• Design, build, and maintain integrations between Salesforce, NetSuite, and other systems using APIs and integration platforms (e.g., Tray.io or similar)
• Define and manage data flows, transformations, visualizations, and synchronization across systems
• Implement error handling, monitoring, and retry logic to ensure reliability
• Troubleshoot integration issues and identify root causes
• Building automations to streamline processes and workflows in the business
• Assist in the implementation and management of applications used internally
• Monitoring and maintaining computer systems and networks
• Work with third party vendors or support as required
• Stakeholder Interaction & Requirements
• Meet with business stakeholders to understand and clarify system needs
• Translate business requests into actionable technical solutions
• Identify when requests do not address root problems and propose better alternatives
• Communicate technical concepts and tradeoffs clearly to non-technical users

QUALIFICATIONS - KNOWLEDGE, SKILLS, & ABILITIES

• 3+ years of experience in systems, integrations, or business applications roles
• Strong experience working with APIs (REST, webhooks, JSON)
• Experience with integration platforms or ETL tools such as Tray.io, Workato, MuleSoft, etc.
• Advanced knowledge of SQL or related query languages
• Experience with scripting and/or programming languages (PowerShell, Python, JS, et cetera)
• Advanced troubleshooting and administration of Windows-based applications, Operating Systems (Desktop and Server), and Server Roles (AD DS, DHCP, DNS, DFS, Print Server, File Server, RDS, IIS, etc.)
• Understanding of data models and cross-system data relationships
• Ability to troubleshoot complex issues across multiple systems
• Ability to translate business needs into technical solutions
• Strong communication skills with both technical and non-technical stakeholders
• Preferred / Nice to Have:
• Experience with AI tools and infrastructure
• Experience with Azure/AWS
• Experience with Microsoft 365 and Entra ID
• Experience with NetSuite or ERP systems
• Experience with data platforms such as Snowflake, Domo, or Sigma.
• Experience in high-growth or complex operational environments

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Hybrid role of in-office and remote position
• Frequently required to sit
• Frequently required to talk or hear
• Continually operate equipment, read technical information, and/or use a keyboard and mouse.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Metrc is an Equal Opportunity Employer, and all qualified applicants and team members will be considered for employment and advancement without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, marital status, disability, genetic information, military or veteran status or any other characteristic protected by federal, state or local law.