Senior Solutions Architect

What You Will Be Doing:

• Understand the business needs of our partners and sales team, and analyze requirements related to e-commerce and retail services — going beyond surface needs to uncover the underlying business drivers.
• Provide expert pre-sales technical support, guiding partners and sales team members in understanding the functionality, structure, and architectural fit of our services.
• Own the translation of enterprise business requirements into platform architectures — mapping integrations, ERPs, and custom logic, and defining the most efficient execution path.
• Attend customer meetings and deliver technical content and presentations, leading technical discussions with stakeholders from C-level executives to engineering teams.
• Architect complex legacy migrations with 100% data integrity, and own the technical design of enterprise integrations (ERP, CRM, 3PL, custom checkouts) — serving as the technical SME for API and integration bottlenecks.
• Define and oversee the onboarding and delivery framework for Key Accounts — establishing milestones, managing cross-functional dependencies, and resolving blockers to keep launches on track.
• Ensure seamless post-launch handoff to Merchant Success and Support teams, codifying architecture decisions and remaining the escalation point for complex technical issues.
• Stay updated on the competitive landscape, market trends, and evolving customer needs, aligning them with the company's mission and vision — and feeding field insights back into product and engineering.

Who We Are Looking For:

• A passionate individual excited about driving business growth and contributing to a global platform.
• University graduate with at least 5 years of experience in solution architecture, pre-sales, or technical project management — preferably in the e-commerce/SaaS industry (Shopify, BigCommerce, WooCommerce).
• Strong and hands-on knowledge of software programming languages is a must — enabling deep technical discussions, validating integration approaches, and earning the trust of customers' engineering teams.
• Proven track record of architecting complex, high-volume data migrations and custom enterprise integrations (ERP, CRM, 3PL, custom checkouts).
• Deep technical fluency in REST/GraphQL APIs, webhooks, HTML/CSS, templating languages (e.g., Liquid/Stencil), DNS configurations, and data mapping.
• Structured thinking and exceptional technical writing skills to convey complex concepts clearly — from technical deep-dives to executive-level summaries.
• Proven ability to work collaboratively with cross-functional teams, fostering a cohesive and productive working environment — and comfortable defining scalable delivery frameworks that enable others to execute.
• Adaptive nature, capable of thriving in ambiguity and a fast-paced environment, demonstrating resilience and a solution-oriented mindset.
• High attention to detail, with excellent organization and coordination skills to manage multiple tasks effectively.
• Curiosity and genuine interest in technology and new product developments, staying abreast of industry advancements.
• Comfortable working in a global, multi-time-zone environment.