EUC /IT Support

Main responsibilities
Desktop & Laptop Support
Troubleshoot Windows laptops/desktops
Hardware issues: keyboard, mouse, monitor, docking station, printers
Install/configure computers and peripherals
Replace faulty devices
User Support
Handle IT tickets and user requests
Provide desk-side, walk-up, phone, email, or remote support
Troubleshoot common user issues
Explain solutions to non-technical users
Microsoft 365 Support
Outlook/email issues
Teams problems
OneDrive/SharePoint access
Office application troubleshooting
Active Directory / User Accounts
Password resets
Account unlocks
Basic user/group administration
Access and permission troubleshooting
Software & Application Support
Install and configure approved software
Troubleshoot application issues
Support corporate applications
Manage software updates
Networking – Basic Level
Troubleshoot Wi-Fi and LAN connectivity
Check IP configuration
Basic DNS/DHCP troubleshooting
Troubleshoot VPN connectivity
Endpoint Management
Depending on the company, EUC L1 may work with:
Microsoft Intune
SCCM/MECM
Microsoft Entra ID
JAMF for Mac devices
Endpoint security tools
IMAC / On-site Support
Install, Move, Add, Change
Set up new workstations
Move users/equipment
Connect monitors, docks, printers, etc.
Decommission or replace old equipment
ITSM / Ticket Management
Log and update tickets
Work with ServiceNow or similar ITSM tools
Follow SLA requirements
Document troubleshooting and resolution
Escalate L2/L3 issues when necessary

Support Required 2 days in a week, Must have valid and full working rights.