TechOps Engineer

Job Overview
We are looking for a proactive, solution-oriented TechOps Engineer to join our growing engineering and operations team. In this role, you will be the primary point of contact for resolving functional and technical queries from both our internal employees and platform users.
The ideal candidate possesses a deep understanding of the Odoo ecosystem, outstanding troubleshooting skills, and a relentless drive to ensure seamless business operations. You don’t just wait for tickets to arrive, you anticipate issues, optimize workflows, and actively help our team get the best out of Odoo.

Key Responsibilities

• Technical & Functional Support: Act as the first and second line of defense for all Odoo-related issues. Diagnose, troubleshoot, and resolve system bugs, configuration errors, and user queries promptly.
• Proactive Engagement: Actively collaborate with internal business teams (POS, Warehouse, Finance, etc.) to understand their pain points, optimize their Odoo workflows, and prevent recurring issues.
• Alert & Health Monitoring: Actively monitor system alerts, server logs, error logs, cron jobs, and database performance to catch and resolve issues proactively. Incident Response: Act as the first line of response for production alerts, system downtime, integrations/API failures, or hung processes.
• User Training & Documentation: Create clear, user-friendly documentation, FAQs, and SOPs. Conduct standard training sessions for internal team members to improve platform adoption. Collaboration with Core Tech: Work closely with the core development and DevOps teams to escalate complex bugs, assist in testing new custom modules, and validate deployments.

Required Skills & Qualifications
Experience: 3 to 4 years of hands-on experience in Odoo functional support/TechOps, configuration, or basic customization.
ERP/Odoo Expertise: Solid understanding of core Odoo/ERP modules (such as Inventory, Sales, Purchase, CRM, Accounting, or Website/E-commerce).
Technical Skills:
Familiarity with Odoo’s architecture and standard configuration settings.
Basic knowledge of Python and XML (ability to read code to troubleshoot issues is a major plus).
Comfort writing basic SQL/PostgreSQL queries for data verification and reporting.
Problem-Solving: Strong analytical mindset with a track record of diagnosing root causes rather than just fixing symptoms.
Communication: Excellent verbal and written communication skills. You must be able to translate complex technical jargon into clear, actionable advice for non-technical users.
Behavioral Traits We Value
High Proactiveness: You take extreme ownership of the support queue. You don’t just close a ticket; you ensure the user is genuinely unblocked and comfortable.
Empathy: A patient, helpful attitude when dealing with internal employees and external users under pressure.
Agility: Ability to prioritize effectively in a fast-paced environment where business needs can pivot quickly.

What We Offer
Opportunity to work closely with senior engineering leadership and shape internal support processes.
A fast-paced, collaborative, and tech-driven environment.
Competitive salary and growth opportunities within the engineering/product team.