Senior Systems Administrator

Location

This position will be based in Charlotte, NC.

Reporting

This position will report to the Manager, Core Systems.

Summary of Role

We are seeking a highly capable Senior Systems Administrator to lead the administration, optimization, and evolution of our Core Systems ecosystem. This role is ideal for someone who combines deep technical expertise with strong project ownership, a cloud-first mindset, and the ability to mentor junior team members.

You will play a critical role in scaling and securing our SaaS environment, improving operational workflows, and driving automation—including the adoption of AI-powered solutions—across IT and the broader organization.

Scope of Responsibilities

• Manage SaaS applications from access, configuration, and lifecycle perspectives
• Architect and lead Core Systems projects to improve business operations
• Optimize onboarding/offboarding workflows through automation
• Support and enhance security and compliance initiatives
• Mentor junior staff and act as a technical leader within the team
• Own and drive IT-related AI initiatives across the organization

Strategic & Tactical

Systems Administration & Ownership

• Serve as the primary administrator and technical owner for key business systems, including:

  • Google Workspace (Communications and productivity tools)
  • Tray.io or other middleware/iPaaS platforms
  • API integrations and API lifecycle management
  • Atlassian suite (Jira, Confluence, Jira Service Management)
  • ITSM platforms and service delivery tooling

• Manage SaaS applications at the user, access, and configuration level, ensuring security and efficiency

• Own identity and access management processes across systems (SSO, SAML)

Architecture, Integrations & Automation

• Architect and implement scalable system integrations across business platforms using APIs and middleware
• Design and maintain automation workflows to reduce manual processes across onboarding, offboarding, and support
• Lead the evaluation and implementation of new tools and technologies to improve system interoperability
• Ensure proper governance, monitoring, and documentation of integrations and APIs

ITSM, Change Management & Operations

• Support and enhance ITSM processes, including incident, request, and problem management
• Partner with leadership to design and technically implement change management processes
• Drive improvements in onboarding/offboarding workflows, ensuring consistency, security, and speed
• Collaborate with support teams to improve service delivery and reduce friction for end users

Security, Compliance & Governance

• Support and lead initiatives related to SOX, SOC 2, or other compliance frameworks
• Partner with Security and Audit teams to ensure systems meet compliance and control requirements
• Implement and automate controls where possible (access reviews, provisioning workflows, logging, etc.)
• Maintain system documentation and audit readiness

AI, Innovation & Continuous Improvement

• Act as the owner and technical leader for IT-driven AI initiatives, including:

  • AI-powered support workflows
  • Automation of repetitive operational tasks
  • Intelligent knowledge retrieval and self-service

• Identify opportunities to leverage AI and automation to scale IT operations and improve user experience

• Partner cross-functionally to drive adoption of AI solutions across the organization

Leadership & Mentorship

• Serve as a technical leader and escalation point for complex systems and integrations
• Mentor and support junior team members, helping to elevate technical capabilities and best practices
• Lead projects independently, including planning, execution, stakeholder communication, and delivery
• Act as a bridge between technical teams and business stakeholders

Qualifications

• 4–8+ years of experience in Systems Administration, IT Engineering, or similar roles

• Strong hands-on experience with:

  • SaaS administration and ecosystem management
  • API integrations and middleware platforms (Tray.io or similar)
  • Atlassian tools (Jira, Confluence, Jira Service Management)
  • ITSM platforms and workflows

• Experience with identity management (SSO, SAML, SCIM) and MDM solutions

• Proven experience supporting compliance frameworks (SOX, SOC 2, etc.)

• Experience implementing automation (scripting, workflows, or low-code platforms)

• Exposure to change management frameworks (ITIL or similar) is a plus

• Experience working with or implementing AI-driven tools is a strong plus