Senior Quality Control Technician, HVAC

Location

This position will be based in Charlotte, NC

Reporting

This position will report to the Senior Program Manager, Comfort

Summary of Role

The Senior Quality Control Technician is responsible for the review and close-out of project milestone packages consisting of sales and design plans and documentation, installation photos and verification measures for HVAC, Water Heater, Geothermal and Generator installation projects, which fall under the Comfort segment of the business. The primary objective of this role is to ensure high-quality standards for all Comfort systems, verifying compliance with sales, design & installation specifications, and identifying necessary remediations to maintain strong system performance and customer satisfaction. They will also evaluate monitoring and control platforms to verify proper configuration and ensure installed systems meet design specifications and energy efficiency goals.

Through daily project throughput review, the technician will approve or reject project milestones promptly and communicate feedback to external contractors or partners. They will support the organization’s accountability and quality improvement initiatives, fostering a culture of excellence across all operations. This is a desktop review role. It does not require on-site inspections or field travel.

Strategic & Tactical

• Conduct detailed review and close-outs of project documents, photos, and system designs across HVAC, Water Heater, Geothermal and Generator projects.
• Apply advanced knowledge of HVAC quality control standards and system operation criteria, and working knowledge of Water Heater, Geothermal and Generator installation standards.
• Verify system performance data and ensure installed Comfort equipment aligns with sales and design specifications.
• Inspect control and monitoring platforms for HVAC, Water Heater, Geothermal and Generator systems for accurate configuration and functionality.
• Provide clear and concise feedback for rejected project submissions and guide resolution.
• Provide feedback to the Program Manager and Leadership to inform and evolve the product.
• Troubleshoot and resolve milestone package rejections to ensure quick turnaround times.
• Stay updated on industry standards, installation techniques, and emerging technologies across all four Comfort product lines.
• Develop and refine quality control processes, installation guidelines, and contractor training programs.
• Manage and resolve partner support requests through chat or ticketing systems, addressing escalations promptly.
• Analyze data to identify trends or areas for improvement by product line and recommend corrective actions.
• Conduct training sessions for junior Quality Control Technicians to enhance team capabilities.

Success Defined

• Minimize post-installation service calls through thorough review of partner submissions.
• Review and respond to project milestone submissions within 72 hours.
• Respond to partner support inquiries within 24 hours.

Qualifications

• 4+ years of experience in a technical or construction role within the HVAC industry.
• Experience with Water Heater, Geothermal or Generator installation is a plus.
• Experience with interdepartmental problem-solving or project management.
• Familiarity with HVAC system design and energy efficiency standards preferred; familiarity with Water Heater, Geothermal and Generator system design is a plus.
• Strong oral and written communication skills with the ability to influence third-party contractors.
• Excellent organizational skills and ability to prioritize effectively.
• Proficiency with data analysis and standard business tools such as G-Suite, Microsoft Office, or similar platforms.
• Commitment to safety standards and the ability to identify safety nonconformances in installation photos and documentation.