Workplace Experience Coordinator

WHAT TO EXPECT

We are seeking a dynamic Workplace Experience professional to oversee the daily operations of our Paris office and play a key role in its ongoing growth and development. In this role, you will not only support our local team but also collaborate with colleagues across Braze to drive global workplace and employee experience initiatives.

As our Paris office expands, we’re looking for builders - resourceful, hands-on individuals who thrive in ambiguity and can create structure where needed. This position sits within the People Team and reports to the Regional Manager, Workplace Experience - EMEA.

Braze is a fast-paced, rapidly growing company, and we need a self-starter who exercises sound judgment, takes initiative, and proactively enhances the employee experience. You’ll maintain a strong pulse on the needs of our Paris employees and be adaptable to evolving global conditions and workplace dynamics. This role will be required to be in-office 5 days per week.

WHAT YOU’LL DO

• Support the upcoming office relocation project, ensuring a smooth transition and efficient setup.
• Oversee day-to-day workplace operations, managing services such as food and beverage programmes, office supplies, mail, packages, and general office upkeep to deliver a seamless employee experience.
• Deliver exceptional customer service to all who enter the Paris office, upholding Braze’s high standards of hospitality.
• Monitor and respond to workplace service tickets, maintaining a customer-focused mindset to ensure top-tier service for Paris employees.
• Own the planning and execution of local events and activations, including holiday celebrations, mixers, ERG events, and employee engagement programming, collaborating with the local culture committee to ensure a high-quality and consistent employee experience.
• Support workplace occupancy and desk management, partnering with the wider Workplace Experience team to facilitate hybrid working practices.
• Lead the local new hire onboarding experience by delivering office orientations, workplace tours, and creating meaningful connections for new employees.
• Collaborate on the implementation of global workplace programmes, policies, processes, and tools, ensuring local needs and requirements are represented.
• Build strong relationships with cross-functional partners, including IT, Finance and People teams, serving as a trusted workplace partner.
• Engage regularly with employees and local leadership to understand workplace needs, gather feedback, and identify opportunities to improve the office experience.
• Manage relationships with vendors and service providers, coordinating maintenance, repairs, and workplace services to ensure operational excellence.
• Act as the primary point of contact for building management, ensuring effective communication and prompt resolution of facilities-related issues.
• Partner with Procurement and Workplace Experience leadership to onboard vendors, obtain quotations, manage contracts, and support purchasing processes.
• Assist with budget tracking, invoice management, and financial planning for the Paris office.
• Support compliance with health and safety requirements, working closely with external providers, building management, and internal stakeholders to maintain a safe and compliant workplace.
• Coordinate workplace inspections, maintain safety documentation, and ensure any incidents or accidents are reported, documented, and followed through appropriately.
• Contribute to workplace projects and continuous improvement initiatives that enhance the employee experience and support business growth.

WHO YOU ARE

• 1-2 years of experience in Workplace role; experience in customer service and/or operations a plus
• Ability to work on-site, Monday to Friday, maintaining a full-time, in-office schedule
• Experience in administration and vendor management
• Experience working with building management
• Demonstrated success in a fast-paced, rapidly growing organization with an ability to manage competing priorities
• Experience with office moves and coordination a plus
• Data-driven with a mindset of continual improvement
• Demonstrated success in building strong relationships cross-functionally
• A strong communicator, keeping teams and stakeholders informed and up to date
• Passion for best-in-class workplace experience and customer service
• Proactive and self-motivated with the ability to set own priorities with minimal supervision; experience having remote manager a plus
• A creative problem-solver, bringing innovative ideas and solutions to the table
• A sharp eye for detail and a sense of office pride
• An awesome can-do attitude - no task is too big or too small
• Ability to physically stand, bend, squat, and lift up to 25 to 30 pounds
• Familiar with Mac computer and GSuite