Solutions Engineer - APAC

About the role:

As a Solutions Engineer at Fingerprint, you will play a critical role in driving the technical sales process and ensuring the company achieves its growth targets. Your expertise will support customers and sales executives, positioning Fingerprint as a trusted advisor throughout the sales journey. By presenting and explaining Fingerprint features to prospective customers through demos, you will effectively showcase the value proposition of our solutions.

Responsibilities:

• Partner closely with Sales Executives to drive complex, technical sales cycles from discovery through evaluation and close.
• Attend customer discovery, requirements gathering, and technical calls to understand customer pain points.
• Translate customer pain points into solutions using Fingerprint, demonstrating how our technology can address their needs.
• Lead Proof-of-Value (POV) integrations with customers' tech stacks to showcase the value and efficacy of our solutions.
• Build trust with various customer teams and act as a trusted advisor to both customers and sales executives.
• Collaborate cross-functionally to streamline and improve the sales process, working closely with account executives.
• Respond to Requests for Proposals (RFPs), Requests for Quotes (RFQs), and Requests for Information (RFIs).
• Attend and present at conferences to represent Fingerprint and promote our solutions.
• Demonstrate problem-solving skills while addressing customer issues and ensuring customer satisfaction.
• Act as a liaison between the sales and marketing teams, providing valuable insights for effective collaboration.
• Develop demos that showcase how customers can utilize Fingerprint to enhance their businesses.

Qualifications:

• 3-6 years of relevant experience within pre-sales, solutions engineering, or technical consulting.
• Located in the APAC region.
• Innate ability to identify customer pain points and provide solutions within the Fingerprint framework.
• Strong proficiency in JavaScript, with the ability to understand and troubleshoot technical implementations.
• Working knowledge of SQL, with the ability to query and interpret data as needed.
• Excellent presentation skills, including the ability to effectively demonstrate technical solutions.
• Customer-focused mindset with a commitment to delivering excellent service.
• Outside-the-box thinking, self-starter with strong problem-solving skills.
• Proven experience in translating customer requirements to internal stakeholders.
• Team player with a collaborative approach.
• Role requires proficiency with macOS and comfort working fully remotely using tools such as Slack, Google Workspace, and Zoom.