MSP Partner

SOURCING MSP PARTNERS – DISTRIBUTED ENTERPRISE SCOPE

We're helping a mid-market client (~600 users, ~1000 endpoints) transition to managed IT services. Looking for vendors who understand lean, modular service delivery.

CLIENT PROFILE:

• 13 distributed offices across U.S. time zones
• Microsoft-centric (Intune, Entra, Defender, Azure/AWS)
• Current IT: 4-5 in-house staff (client may transition off or retain some)
• No existing dedicated SOC (might add in Year 2)

SCOPE (REQUIRED):
✓ Tier 1-4 end-user support (US business hours)
✓ Managed endpoints (Intune patching, Win/Mac lifecycle)
✓ Cloud ops support (Azure/AWS)
✓ Backup health monitoring + recovery coordination
✓ Incident ticketing + SLA reporting (P1-P4 severity model)
✓ Monthly operational dashboards + reporting
✓ Dedicated account team (relationship continuity, not anonymous pool)
✓ GDAP delegated access (audit-ready, client stays in control)
✓ Parallel run onboarding (60-90 day transition, low-risk)

SCOPE (OPTIONAL – PRICE SEPARATELY):
○ After-hours support extension (hours + cost)
○ 24/7 SOC upgrade (Year 2, but price it now)
○ Threat hunting / advanced detection (price as upsell if you offer it)
○ vCISO advisory (optional)

SCOPE (OUT):
✗ Local office networking (client-managed)
✗ Full forensics / major-incident IR (available as T&M)
✗ Vendor-provided security platforms (client wants to use existing Microsoft stack)
✗ Threat hunting in Year 1 (not needed yet – realistic threats caught by basic monitoring)

PRICING EXPECTATIONS:
Target: $14-22K/month base tier (modular, not bundled)
Comparison context: Two incumbents quoted $38-41K bundled with 24/7 SOC + threat hunting.
Client wants to strip the Year-2 features and pay for Year-1 fundamentals.

TIMELINE:
Decision by mid-September.

INTERESTED?
Reply here with:

1. Your company + MSP experience (years, avg. customer size, discipline)
2. Tech stack expertise (Intune/Entra/Azure/AWS?)
3. Service delivery model (full team provided, or build custom?)
4. Rough pricing for the scope above ($/month or $/user/month)
5. Onboarding timeline (when could you go live?)

This is straightforward work. Good margin for the right partner.

—Priscilla (bld.ai)