Volunteer Client Service Assistent

We’re seeking a Volunteer Client Service Assistant to support our coding school’s operations by ensuring smooth communication, coordination, and satisfaction for students, parents, and trainers. This role is fully remote and offers complete scheduling flexibility, allowing you to align tasks with your availability.
You’ll act as a bridge between our community and the management team, helping resolve inquiries, streamline processes, and maintain a positive experience for everyone involved.

What You’ll Do
Respond to Inquiries: Assist students, parents, and trainers via email, chat, or calls with questions about schedules, courses, or technical requirements.
Coordinate Logistics: Help organize class timings, share platform access details, and ensure participants have the resources they need.
Support Onboarding: Guide new students and parents through registration, platform navigation, and initial setup.
Track Progress: Monitor student attendance, collect feedback, and relay updates to trainers or management as needed.
Handle Incidents: Document and escalate any issues (e.g., technical difficulties, scheduling conflicts) to the appropriate team for resolution.
Parent Communication: Provide updates on student progress, address concerns, and maintain a professional and empathetic tone.

Who You Are
Age 15+ (with parental consent) or 16+ (independent participation).
Fluent in Romanian (primary language for all communications).
Organized and detail-oriented: Able to manage multiple tasks and prioritize effectively.
Friendly and patient: Comfortable interacting with students, parents, and trainers in a supportive manner.
Tech-savvy: Familiar with digital tools (e.g., email, chat platforms, spreadsheets) for remote coordination.
Proactive: Willing to take initiative in identifying and solving problems before they escalate.

Why Join Us?
Make an Impact: Play a key role in creating a seamless and enjoyable learning experience for our community.
Flexibility: Work remotely on a schedule that suits you, with tasks coordinated in advance.
Skill Development: Gain experience in customer service, communication, and problem-solving.
Community: Be part of a collaborative and passionate team dedicated to education and technology.