Senior Technical Writer

Senior Technical Writer
Experience: 6+ Years
Location: Bangalore, Remote
Type: Full-time

About Digit88
Digit88 empowers digital transformation for innovative and high growth B2B and B2C SaaS companies as their trusted offshore software product engineering partner!

We are a lean mid-stage software company, with a team of 75+ fantastic technologists, backed by executives with deep understanding of and extensive experience in consumer and enterprise product development across large corporations and startups. We build highly efficient and effective engineering teams that solve real and complex problems for our partners.

With more than 50+ years of collective experience in areas ranging from B2B and B2C SaaS, web and mobile apps, e-commerce platforms and solutions, custom enterprise SaaS platforms and domains spread across Conversational AI, Chatbots, IoT, Health-tech, ESG/Energy Analytics, Data Engineering, the founding team thrives in a fast paced and challenging environment that allows us to showcase our best.

The Vision: To be the most trusted technology partner to innovative software product companies world-wide

The Opportunity

Since 2017, we have partnered with one of the world's foremost Conversational AI companies to set up their dedicated product engineering team in India. Over the past 5+ years we have been collaboratively engineering highly scalable, high performance, resilient platforms with teams in Seattle, Mountain View, UK, Israel and Germany.

Founded in New York City with over 1,200+ employees spanning 6 continents and dozens of countries, our partner is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Disney, Verizon, and Home Depot using the platforms that we are developing, our partner is a market leader in Conversational AI competing with the likes of Google Dialog Flow, IBM Watson, Microsoft and more.

Digit88 is seeking a senior technical writer to join our conversational AI team. You will be responsible for technical content for conversational Cloud Platform, technical guides, and marketing materials. You would be joining an existing team of 50+ professionals and help expand the Conversational AI professional services team that builds and delivers highly engaging and cutting edge chatbot/AI solutions that automate and power millions of conversations daily across the world.

Responsibilities:
Content Creation: Develop technical content for conversational Cloud Platform, technical guides, user manuals and marketing materials. Should also be able to translate technical jargon into clear and accessible language for non-technical audiences.
Research: Stay up-to-date with industry trends, emerging technologies, and best practices. Conduct in-depth research to gather relevant information and validate technical details to ensure accuracy in your writing.
Collaborate with Subject Matter Experts: Work closely with technical experts and product teams to gather information, interview subject matter experts, and understand complex technical concepts. Build a strong rapport with technical teams to create content that resonates with the target audience.
Content Strategy: Contribute to the development of content strategies based on goals, audience, and industry trends. Suggest new content ideas and formats to engage the audience effectively.
Editing and Proofreading: Review and edit content to ensure clarity, consistency, and adherence to style guidelines. Check for grammar, punctuation, and spelling errors to deliver error-free content.
Content Performance Analysis: Track and analyze the performance of content using relevant metrics and analytics tools. Use data insights to refine content strategies and improve engagement.
Technical Documentation: Create comprehensive technical documentation for products, services, and features, ensuring clarity and accuracy for users and developers.

You should have proven experience in:
As a Technical Content Writer, preferably in the technology industry like B2B SaaS Platforms. Experience on Conversational AI/Chatbots or other Low Code platforms experience is a big plus.
Strong understanding of technical concepts and the ability to communicate them clearly to non-technical audiences.
Excellent writing, editing, and proofreading skills with attention to detail.
Familiarity with SEO principles and content optimization techniques.
Proficiency in researching, organizing, and presenting complex technical information in a simplified manner.
Ability to collaborate effectively with cross-functional teams and subject matter experts.

Preferred Skills:
7+ years experience in technical content writing for enterprise software.
Good to have knowledge on content management systems (CMS) and content publishing workflows.
Knowledge of industry-standard style guides and ability to adapt to the company's style guidelines.
Bachelor's degree in a relevant field such as Computer Science, Engineering, Communications, or a related discipline is preferred.

Additional Project/Soft Skills:
You are a creative problem solver
Positive attitude and self-motivated
Extremely detail-oriented and also able to see the big picture
Excellent written and verbal communication skills and presentation ability
Strong presentations skills
Strong problem-solving skills with creative approach