Content Specialist

Title: Content Specialist

Location: Mumbai

Experience: 3–4 years

Work Mode: Hybrid

*About Master-O *

Master-O is a B2B SaaS platform focused on enabling and upskilling frontline teams through microlearning, gamification, AI-powered roleplays and digital coaching. We work with leading organisations across industries like FMCG, BFSI, Pharma, Automotive and Retail.

We are looking for a Content Specialist who can combine strong creative thinking with excellent client communication to own content requirements for our Mumbai and Gurugram based clients.

The Role

This is a client-facing content creation role where you will be the primary point of contact for Master-O's high touch enterprise accounts for their content requirements.

You will work closely with clients to understand their business objectives, frontline challenges, and learning needs, and translate these into engaging content, storyboards and learning journeys.

You will also work cross-functionally with the Customer Success, Product and Content teams at our Gurugram headquarters to ensure seamless execution and delivery.

What Does “Content” Mean at Master-O?

At Master-O, content is not just traditional marketing content or reels. You’ll primarily create microlearning-based static and video learning content designed for the frontline teams of our enterprise clients.

The content and use cases vary based on the client’s business objectives, frontline pain points and industry — from product knowledge and sales pitches to customer handling, compliance and on-the-job skill development.

What We're Looking For

3–4 years of experience in content creation, content marketing, creative strategy or a similar role.

Prior experience in a B2B SaaS company or a marketing/creative agency is strongly preferred.

Agency candidates should ideally have worked with clients across BFSI, FMCG, Pharma, Automotive and/or Retail.

Strong storyboarding and content conceptualisation skills.

Excellent copywriting and editing skills.

Strong working knowledge of Canva and Adobe Creative Cloud.

Excellent spoken and written English communication — this is critical as the role involves frequent interaction with senior client stakeholders.

Strong presentation and client-management skills.

Ability to manage multiple stakeholders, projects and deadlines independently.

A good understanding of digital content, learning formats and visual communication.

Someone who is equally comfortable speaking to a client, building a storyboard and getting into the details of content creation.

Why This Role?

This role sits at the intersection of content, creativity, and client consulting.

You won't just be creating content based on pre-assigned briefs. You'll be responsible for understanding why the client needs the content, what their frontline teams need, and how Master-O can solve that requirement.

You'll get the opportunity to work directly with leading organisations across multiple industries while collaborating with a fast-moving SaaS team across Mumbai and Gurugram.

Interested candidates may send their resume at [email protected] or WhatsApp on 9068526176.