Azure Client Support Subject Matter Expert

Location: Remote — United States

Employment type: Full-time, W-2 employee

Compensation: $110,000–$140,000 USD base salary per year

Role type: Individual contributor

Benefits: Standard benefits package including health insurance; plan details will be provided during the hiring process

Travel: No regular travel required

About the role

BICloud Tech is seeking an Azure Client Support Subject Matter Expert to resolve complex cloud incidents and improve the reliability, security, and supportability of customer Azure environments. This role serves as a senior escalation point for Azure infrastructure, networking, identity, governance, monitoring, backup, and recovery issues.

Responsibilities

• Lead investigation and resolution of complex Azure incidents, service degradations, and recurring problems.
• Troubleshoot virtual machines, networking, storage, identity, access, policy, monitoring, backup, and recovery.
• Perform root-cause analysis and create corrective-action plans, runbooks, and knowledge articles.
• Review customer environments for operational, security, reliability, governance, and cost risks.
• Mentor support engineers and improve escalation, monitoring, and incident-response practices.
• Coordinate with customers, internal architects, vendors, and Microsoft support when required.
• Participate in approved maintenance and on-call coverage according to the published schedule.

Qualifications

• 5+ years in infrastructure/cloud operations with 3+ years of hands-on Azure support.
• Deep experience with Azure compute, networking, storage, Entra ID, Azure Monitor, Log Analytics, backup, and governance.
• Strong incident management, root-cause analysis, documentation, and customer communication skills.
• Ability to use PowerShell, Azure CLI, or KQL for investigation and automation.

Preferred

• Microsoft Certified: Azure Administrator Associate and/or Azure Solutions Architect Expert.
• Experience with Defender for Cloud, Sentinel, Azure Policy, Site Recovery, and FinOps.
• Managed-services or enterprise support experience.