Solution Architect (Life Sciences)

We're looking for a Salesforce Life Sciences Solution Architect to own the Life Sciences Cloud product line for a regulated life sciences client. This is a hybrid role: part strategic backlog owner, part hands-on administrator, part release manager. You'll sit close to executive stakeholders to shape the roadmap, while staying hands-on enough in the org to configure, troubleshoot, and ship. The right person must have prior Salesforce delivery experience; this is not an entry-level role, but one for someone who already knows how the platform behaves under real usage.

Role Responsibilities:

• Roadmap & Backlog Strategy

• Own the Salesforce Life Sciences Cloud roadmap, including change management, training requirements, and communication plans

• Prioritize the product backlog, balancing tactical fixes against strategic, multi-vertical goals with executive stakeholders

• Write and refine user stories with clear acceptance criteria; disambiguating requirements directly with business stakeholders

• Sign off on acceptance criteria and accept/reject delivered stories, with the authority to make requirement decisions without escalating every call

• Hands-On Salesforce Administration

• Object and field administration; custom field creation, page layouts, record types, and org configuration

• Build reports and dashboards for business and executive stakeholder consumption

• Resolve internal change requests and user incidents for employees across business units

• Maintain data integrity; recognize systems of record and coordinate with the relevant product management teams

• Release & Delivery Management

• Manage release management end-to-end, documenting and communicating releases across all verticals

• Run and contribute to core Agile ceremonies: daily stand-up, sprint planning, backlog grooming, and retrospectives

• Partner with technical and functional delivery teams; on backlog grooming and release planning

• Surface and help remove delivery roadblocks; giving timely feedback on work-in-progress

• Stakeholder Enablement & Adoption

• Act as the primary bridge between the delivery team and business stakeholders; facilitating communication and mediating on requirements

• Run end-user training and new hire orientation sessions; to drive adoption across business units

• Maintain Salesforce documentation; in collaboration with technical and functional teams

• Identify opportunities for continuous team and process improvement

Experience/Skills Required:

• 5-7 years of Salesforce delivery experience
• Salesforce Life Sciences Cloud certification and implementation experience
• Technical Background / Degree Program preferred
• Minimum of an active Salesforce Administrator or other Salesforce certification required
• Able to discuss experience with Salesforce.com or similar CRM
• Possesses excellent oral and written communication skills
• Ability to work independently
• Able to discuss the benefits of a Software as a Service (SaaS) model
• Basic Knowledge of implementation and configuration of enterprise systems such as CRM or ERP
• Ability to learn quickly and think creatively
• Team player with strong interpersonal skills and ability to take a leadership role when necessary
• Detail-oriented individual with the ability to quickly assimilate and apply new concepts, business models, and technologies
• Must have full-time permanent US work authorization
• Travels with client or project team as needed

Additional Preferred Experience/Skills:

• Bachelor’s Degree preferred, or equivalent experience
• Salesforce Health Cloud Accredited Professional
• SAFe Product Owner/Product Manager
• Travels with client or project team as needed

Why Coastal, and what we offer:

• Flexible working hours with an emphasis on a life-work balance (in that order!)
• Remote flexible work; plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA & Lexington, KY; travel as required to client locations
• Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage
• Competitive quarterly bonus opportunities
• Continuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems; plus occasional in-house competitions with spot bonuses
• A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much more
• Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events
• Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance
• Opportunities for accelerated growth, networking, and career guidance and support
• Trust, transparency and respect across all levels of the company

Coastal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.