Director, Engineering

Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.

Location: Remote within the United States

Travel Required: Approximately 2–4 weeks per year

Job Summary

As Director of Engineering, Device Products & Operations, you will oversee software engineering across PatientPoint’s device-side product areas — field operations and device management tooling, exam-room patient engagement technology, waiting-room displays, and back-office systems — all running on Android and BrightSign devices in clinical and on-site settings.

You will be the Engineering Manager for a mix of senior Engineering Leads and individual-contributor engineers, owning hiring, performance, and career growth directly, and stepping into the Engineering Lead’s technical-direction role yourself where a team needs it.

This is a hands-on role: you’ll stay close to the code, contribute directly where it matters, champion AI-assisted and agentic ways of working across your teams, and make credible architecture calls — across Android (including custom Android ROM), AWS (IoT Core, Lambda, Bedrock AgentCore), and JavaScript/React front-ends — alongside staff engineers and PatientPoint’s Architecture Review Board.

What You’ll Do

• Own engineering outcomes across PatientPoint’s device product areas — field operations tooling, exam-room technology, waiting-room displays, and back-office systems.
• Serve as the Engineering Manager for a mix of senior Engineering Leads and individual-contributor engineers — owning hiring, performance, and career growth directly — and step into the Engineering Lead’s technical-direction role yourself where a team needs it.
• Stay close to the code: lead code reviews, contribute directly where needed, and guide teams on technical best practices.
• Champion AI-assisted and agentic engineering practices — in your own work, across your teams’ day-to-day development, and in the AI-powered capabilities we build into our products (e.g., automated device diagnostics).
• Coordinate priorities and dependencies across three or more concurrently active product areas with different tech stacks and team maturity.
• Represent the device product areas in cross-org architecture reviews (ARB/RFCs) and make architecture trade-off calls alongside staff-level engineers.
• Help engineers and Engineering Leads grow in their roles and career paths at PatientPoint.
• Represent engineering as an executive peer to Product and Design leadership in trio-level and product-level planning.
• Manage a blended team of full-time and contract engineers, onshore and offshore.
• Partner with senior engineering leadership on organizational design and resourcing, and represent the device product areas’ health and staffing needs to executive stakeholders.

What We Need

• 12+ years of software engineering experience, including 4+ years leading engineering teams, with experience owning outcomes across three or more concurrent product areas or technical domains.
• Experience managing a blended team of senior technical/architectural leads, individual-contributor engineers, and full-time/contract engineers (onshore and offshore) — including direct hiring, performance, and career-growth responsibility.
• Hands-on experience building and operating software for Android — including custom Android ROMs, Mobile Device Management (MDM) and IoT device communication protocols (e.g., AWS IoT Core, BLE/GATT) — deep enough to credibly evaluate architecture and code from staff-level engineers. Working understanding of the constraints these devices run under: limited memory, storage, and processing power; intermittent network connectivity; remote update and rollback without a technician on site; and fleets spanning legacy to current Android releases.
• Experience with front-end frameworks (JavaScript or TypeScript), and with the backend services (e.g., Kotlin/HTTP4k, Node/serverless, or equivalent JVM/Node microservices) that support device fleets.
• Hands-on use of AI-assisted development tools (e.g., GitHub Copilot, Cursor, Claude) in your own workflow, and experience driving adoption of AI-assisted or agentic practices across an engineering team.

Desired Qualifications

• Bachelor’s degree in computer science, engineering, information systems, or a related field
• Experience operating in or leading a product-operating-model / product-trio structure.
• Comfort partnering with a central architecture function (ARB, RFC process, or equivalent) on org-wide technical standards.
• Familiarity with Android and BrightSign device-platform tooling — hybrid apps that pair native Android with web/JavaScript content rendered inside the native shell, signage-management platforms (e.g., SignageOS, Broadsign) layered on BrightSign hardware, APK distribution, and OS-upgrade programs.
• Experience with AI SDLC practices and guiding or contributing to AI-powered product capabilities (e.g., automated device diagnostics, self-healing device operations, or similar agentic/AI-driven features).
• Experience in vulnerability management and remediation, including SAST/SCA/DAST triage and architecture-level security reviews, across a device fleet or distributed system.
• Experience in healthcare or another regulated industry, including working knowledge of healthcare compliance requirements (PHI handling, HIPAA awareness) and how they influence architecture decisions for patient-facing devices.
• Experience developing, tracking, and promoting a data-driven delivery framework such as DORA metrics (Deployment Frequency, Lead Time for Changes, Mean Time to Restore, Change Failure Rate).
• Hands-on background in AOSP/customized Android ROM work (init/bootstrap-level work, root shell operations, AIDL/IPC).
• Hands-on experience with agent-orchestration frameworks or patterns (e.g., multi-agent/orchestrator-subagent pipelines, MCP-based tool access, AWS Bedrock AgentCore, Strands Agents, or similar).
• Experience with Kotlin Multiplatform or similar cross-platform native architectures (shared business logic across Android, JVM/Linux, and other targets).

What You’ll Need to Succeed

• Ability to direct and lead teams to deliver product features and continuously improve software quality and development practices.
• Comfortable being a technical anchor, not just a manager — able to hold your own on architecture trade-offs with staff-level engineers, and to jump into code when needed.
• Strong ability to develop talent and help engineers grow into bigger roles.
• Excellent collaboration and communication skills, working effectively across Product, Design, and Architecture teams.
• Proven ability to establish engineering best practices, operational excellence, and execution discipline while fostering collaboration and innovation.
• Experience leading through organizational change and team transitions.

Base Salary Band: $185,600 - $257,400

Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “About PatientPoint” at the end of this job description.

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About PatientPoint:

PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com.

Latest News & Innovations:

1. Why is PatientPoint a Best Place to Work! Read More
2. Teammate Honored as "Top Woman in Tech". Read More
3. Recognized on Vault’s Top Internship List. Read More

What We Offer:

We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates.

PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V