Account Manager

Job Description: Account Manager

Employment Type: Full-time
Experience Level: 1–3 years (Entry to Mid-level)

About the Role

We are looking for a proactive and detail-oriented Account Manager to join our growing AI startup. This is a versatile, non-technical role that blends client relationship management, finance & accounting coordination, documentation, and market/competitive research. The ideal candidate is organized, commercially aware, and comfortable wearing multiple hats in a fast-paced startup environment.

Key Responsibilities

Client Relationship & Account Management

• Serve as the primary point of contact for assigned client accounts
• Coordinate with clients on project timelines, deliverables, and expectations
• Address client queries and ensure timely follow-ups and issue resolution
• Support onboarding of new clients and maintain long-term relationships

Finance & Accounting Support

• Assist with invoicing, billing, and payment follow-ups
• Maintain basic financial records, expense tracking, and reconciliations
• Coordinate with the finance/accounts team on client contracts, payment terms, and collections
• Support budgeting and cost-tracking for client accounts/projects

Documentation & Coordination

• Prepare and maintain client-facing documents (proposals, SOWs, reports, contracts)
• Create and update internal process documentation and SOPs
• Coordinate between internal teams (sales, product, finance) to ensure smooth communication
• Maintain organized records of client communications and account history

Research & Competitive Analysis

• Conduct basic market and industry research to support business decisions
• Track competitor products, pricing, and positioning in the AI space
• Compile research findings into clear, actionable summaries/reports for leadership
• Support sales/business development with market insights as needed

Requirements

Education

• Bachelor's degree in BA / BBA / B.Com or any related field

Experience & Skills

• 1–3 years of experience in account management, client coordination, operations, or a similar role (freshers with strong fundamentals may also apply)
• Basic understanding of finance/accounting concepts (invoicing, reconciliation, expense tracking)
• Strong written and verbal communication skills
• Proficiency in MS Office / Google Workspace (Excel/Sheets, Docs, PowerPoint/Slides)
• Good research and analytical skills
• Highly organized with strong attention to detail
• Ability to manage multiple accounts/tasks simultaneously
• Comfortable working in a fast-paced, non-technical support role within a tech/AI environment

Nice to Have

• Prior experience in a startup environment
• Familiarity with CRM or accounting tools (e.g., Zoho, QuickBooks, HubSpot)
• Basic understanding of the AI/tech industry landscape

What We Offer

• Opportunity to work closely with founders/leadership in a growing AI startup
• Exposure across finance, client management, and strategy functions
• Collaborative and fast-learning work environment