Progress Coach

About the Role:

We’re looking for a Progress Coach who can work closely with FOXO members throughout their health journey. You will understand member goals, track progress, identify challenges, drive accountability, and ensure members receive the right support at the right time. This is a high-ownership, member-facing role that combines coaching, relationship management, progress tracking, problem-solving, and cross-functional collaboration.The ideal candidate is empathetic, structured, data-oriented, and genuinely interested in helping people achieve sustainable health outcomes.

Employment Type & Job Location:

• Employment Type: Full-time
• Experience: 2+ years
• Job Location: Bengaluru / Remote

Key Responsibilities:

• Build strong, trusted relationships with members and understand their individual goals, motivations, and challenges.
• Conduct regular check-ins to track member progress, adherence, engagement, and overall experience.
• Keep members accountable to their agreed goals, action plans, and health routines.
• Identify members who are struggling, disengaging, or not progressing and proactively intervene.
• Use member data, feedback, and progress indicators to personalise follow-ups and coaching interventions.
• Maintain accurate member records, progress updates, and communication history.
• Act as a consistent point of contact for members and ensure timely resolution of their concerns.
• Own member escalations and coordinate with Nutrition, Customer Support, Product, and Operations teams to resolve issues.
• Track key member metrics and identify patterns in engagement, adherence, satisfaction, and progress.
• Use dashboards, reports, and member feedback to identify improvement opportunities.
• Contribute to coaching SOPs, playbooks, workflows, and quality standards.
• Participate in quality reviews and feedback sessions to continuously improve coaching effectiveness.
• Identify recurring member pain points and share actionable insights with the relevant teams.
• Support experiments and process improvements focused on improving member outcomes, engagement, and experience.

What We’re Looking For:

• 2+ years of experience in health coaching, wellness, nutrition, customer success, member experience, healthcare operations, or a related role.
• Strong understanding of health, nutrition, wellness, or behaviour-change journeys.
• Excellent verbal and written communication skills.
• Strong empathy and the ability to build trust with members.
• Ability to conduct structured conversations, ask the right questions, and understand the underlying needs of members.
• Strong follow-up and accountability mindset.
• Comfortable working with data, dashboards, CRM systems, and spreadsheets.
• Ability to manage multiple members and prioritise follow-ups effectively.
• Strong problem-solving and escalation-management skills.
• Ability to collaborate effectively with cross-functional teams.
• Comfortable working in a fast-paced, high-ownership startup environment.

What Sets You Apart:

• Background in Nutrition, Dietetics, Health Sciences, Psychology, Wellness, Healthcare, or a related field.
• Experience working in healthtech, wellness, preventive healthcare, fitness, or consumer health.
• Experience managing member/client journeys from onboarding through ongoing engagement.
• Experience tracking metrics such as engagement, adherence, NPS, satisfaction, retention, or member outcomes.
• Experience using CRM, member-management, or coaching platforms.
• Strong analytical skills with hands-on experience using Excel/Google Sheets.
• Experience creating or improving SOPs, workflows, coaching playbooks, or quality processes.
• Experience working cross-functionally with Nutrition, Product, Operations, Customer Support, or Technology teams.