Lead Expert - John Lewis Glasgow

ABOUT THE ROLE

This is a part time role with contracted weekly hours to fall between 26 to 34 hours over 4 to 5 days; actual amount will depend on your availability

As a Lead Expert at Peloton, you are the heartbeat of our showroom and the anchor for our local sales team. You thrive in an environment where you get to work under your own initiative and you naturally take ownership. You will work closely with the Multi-Site Showroom Manager and you set the pace for the team in a high-energy, target-driven environment.

YOUR DAILY IMPACT AT PELOTON

• Act as the in-store lead, providing in-the-moment coaching to Peloton Experts to support a strong sales culture, particularly in the Store Manager’s absence
• Consistently meet and exceed individual monthly sales targets by identifying a member's unique wellness goals through a highly consultative approach that turns curious prospects into dedicated members
• Proactively engage passing traffic and educate customers on the value of Peloton
• Own the local sales funnel through awareness of the total store-wide sales leads to maximize team conversion rates through proactive phone and email outreach
• Maintain an impeccable showroom environment that reflects our brand’s premium, fitness-forward aesthetic, including assisting with inventory management, visual merchandising, and event setup
• Act as the subject matter expert on Peloton’s evolving software, boutique apparel, and diverse fitness content, delivering honest expectations to build long-term loyalty

YOU BRING TO PELOTON

• 2+ years of retail, hospitality, or premium sales experience, with a proven track record of meeting and exceeding KPIs and sales targets
• Proven ability to mentor peers, lead by example, and "own the room" to set the pace on a sales floor, even without formal management authority
• You are genuinely energized by meeting new people and thrive on the "buzz" of a busy showroom. You have a natural ability to build instant rapport and turn a brief encounter into a lasting connection
• Highly organised, preferably with some experience in CRM platforms (such as Salesforce) to track lead preferences and follow up on trials. Proficiency with Apple products and Microsoft Office or Google Suite applications
• A genuine, authentic passion for health, wellness, and the Peloton mission; you can speak to the dedication it takes to maintain a balanced lifestyle
• The commitment to work a flexible schedule that includes some weekend hours, and holidays

#LI-CM1

#LI-Onsite