Strategic Account & Delivery Manager

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Strategic Account & Delivery Manager
LocaƟon: Bangalore (Work from Office)
Experience: 10–15 Years
About Vegam SoluƟons
Vegam SoluƟons is a leading Industrial Digital TransformaƟon company delivering MES,
MOM, Industry 4.0, and Smart Manufacturing soluƟons to global manufacturing enterprises.
Role Purpose
Own the end-to-end success of a strategic customer account, covering customer
relaƟonship, project delivery, commercial management, customer saƟsfacƟon and account
growth.
The role will be the primary customer-facing owner and work closely with Delivery Teams,
Support and leadership to ensure successful implementaƟons and long-term account
development.
Key ResponsibiliƟes
Customer & Account Management
 Own the overall customer relaƟonship and act as the primary point of contact.
 Build relaƟonships across plant, regional and global stakeholders.
 Drive customer saƟsfacƟon, governance meeƟngs and escalaƟon management.
 Understand customer prioriƟes, digital manufacturing roadmap and future
requirements.
 IdenƟfy opportuniƟes for cross-sell, up-sell, addiƟonal modules and plant/regional
rollouts.
End-to-End Project Delivery
 Own customer projects from requirement/blueprinƟng through delivery, UAT, go-live
and handover to Support.
 Prepare and maintain project plans, milestones, risks, dependencies and customer
commitments.
 Coordinate delivery across delivery Teams and Support.
 Drive UAT, go-live readiness and customer acceptance.
 Ensure Ɵmely and transparent communicaƟon on project status and risks.
SoluƟon & Requirement Management
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 Understand MES/MOM funcƟonality, customer manufacturing processes and
soluƟon architecture sufficiently to lead effecƟve customer discussions.
 Understand technical aspects including integraƟons, environments, deployment and
interfaces at a soluƟon level.
 Coordinate requirement analysis, soluƟoning and esƟmaƟon with SMEs and Tech
Leads.
 Translate customer requirements into clearly defined scope and delivery
expectaƟons.
Commercial Ownership
 Drive SoWs, CRs, proposals, esƟmaƟons and commercial negoƟaƟons.
 Coordinate contracts, POs, milestone invoicing and payment realisaƟon.
 Maintain visibility of account revenue, pipeline and upcoming opportuniƟes.
Candidate Profile
 10–15+ years in enterprise soŌware / MES / MOM / industrial
digitalizaƟon/manufacturing IT or similar.
 Experience managing large enterprise customers and end-to-end soŌware
implementaƟon projects.
 Strong project/program management capability.
 Good funcƟonal understanding of manufacturing operaƟons; batch/process
manufacturing experience preferred.
 Sufficient technical understanding of enterprise applicaƟons, integraƟons, APIs,
ERP/SAP, automaƟon/DCS/PLC and deployment architectures.
 Experience with SoWs, CRs, esƟmaƟon, commercial discussions and customer
negoƟaƟons.
 Strong execuƟve communicaƟon, stakeholder management and problem-solving
skills.
 Business-oriented mindset with ability to idenƟfy and develop account growth
opportuniƟes.

To apply, send your resume to [email protected] with the subject line "Strategic Account &
Delivery Manager”