Senior Manager – Business & Commercial Intelligence

About the Role

Xoxoday processes millions of transactions every year — across APIs, digital gift cards, rewards, payments, ecommerce storefronts, and global merchant partners. This role owns the intelligence layer behind that scale: making sure pricing, margins, catalog data, payment flows, settlement, and transaction success rates stay accurate, healthy, and continuously improving.
This is not a reporting or dashboard role. You'll work directly with Product, Finance, and the CXO office to catch issues before customers do, and turn data into measurable business outcomes.

What You'll Own

Transaction Intelligence
Understand the complete lifecycle of every transaction type on the platform — API orders, ecommerce storefront orders, gift cards, rewards redemption, payment gateway transactions, refunds, cancellations, settlement, and vendor fulfilment. Identify where and why transactions fail, and drive fixes.
Commerce Analytics
Continuously monitor transaction success rates, payment failures, and performance by vendor, merchant, category, country, currency, and partner. Convert patterns into insights that improve customer experience and profitability.
Pricing & Margin Intelligence
Own commercial visibility across the catalog — merchant margins, pricing inconsistencies, discount leakage, FX impact, and profitability trends. Recommend pricing and sourcing improvements.
Revenue Assurance
Track down revenue leakage from incorrect pricing, wrong commissions, settlement issues, catalog errors, data inconsistencies, workflow gaps, system defects, or operational misses — and stay on each issue with Product and Finance until it's permanently closed.
Catalog Intelligence
Keep the catalog commercially healthy: flag incorrect pricing, duplicate SKUs, invalid denominations, expired products, incorrect tax treatment, currency mismatches, and merchant onboarding gaps.
Business Controls
Build validations across critical transaction journeys to proactively catch anomalies, fraud patterns, margin erosion, vendor issues, and customer-impacting defects.
AI-driven Analytics
Use AI to detect anomalies, surface hidden trends, automate repetitive analysis, and accelerate investigations — building monitoring that scales beyond manual review.

What We're Looking For

4–10 years in FinTech, Ecommerce, Payments, or Marketplace businesses
Strong grasp of transaction-heavy platforms and commercial mechanics
Comfortable working with millions of transaction records
Genuinely curious — the kind of person who can't leave an unexplained metric alone
Able to translate data into product and operational action, not just insight
Strong SQL and Excel; Python is a plus
Experience with BI tools like Looker, Tableau, or Power BI
Hands-on with modern AI tools for analytics and productivity

You'll Love This Role If You

Enjoy finding hidden revenue leakage
Like solving complex, ambiguous business puzzles
Get satisfaction from improving margins through data
Want to understand how commerce systems work end-to-end
Prefer working directly with Product Heads, Finance, and leadership
Would rather drive action than produce reports
What Success Looks Like in Year One

End-to-end visibility across the transaction lifecycle
Measurable improvement in transaction success rates
Fewer pricing and catalog errors
Stronger payment and settlement controls
Identified and eliminated revenue leakage
Improved merchant profitability
Automated monitoring in place for key commerce health metrics
Recognized as the go-to source for commercial insight across the org