Information Technology Project Manager

**PRIMARY FUNCTION: The IT Project Manager is responsible for leading the discovery, prioritization, planning, governance, and delivery of technology-enabled business solutions that improve operational efficiency, employee experience, and organizational effectiveness. This role serves as the primary liaison between business stakeholders and technical resources, ensuring initiatives are aligned with strategic priorities, delivered on schedule, and produce measurable business outcomes.

The IT Project Manager brings structure to complex and ambiguous problems, facilitates stakeholder alignment, develops actionable roadmaps, and drives execution across a portfolio of technology and process improvement initiatives.

This position will help establish the operating rhythm for a newly formed team focused on delivering applications and process improvements for the organization. The successful candidate will play a key role in identifying opportunities, aligning stakeholders, and guiding solutions from concept through deployment.

EXPERIENCE:

3–5 years of project management, program management, technical delivery, or business transformation experience required

Experience leading initiatives involving both technical and business stakeholders

Experience facilitating requirements discovery, prioritization, and roadmap development preferred

REQUIRED SKILLS:

Demonstrated ability to lead cross-functional technology initiatives involving technical and business stakeholders

Strong facilitation, discovery, and stakeholder management skills

Ability to bring structure to ambiguous business problems

Experience prioritizing competing initiatives and managing delivery roadmaps

Strong written and verbal communication skills

Effective risk, issue, dependency, and decision management skills

Ability to influence without direct authority

Strong organizational and time management skills

Preferred Qualification:

Experience with Azure DevOps, Planner, Jira, or similar tools

Experience facilitating Agile or iterative delivery teams

Experience building and maintaining project or product roadmaps

Experience leading business process improvement initiatives

Experience working with software development, cloud, or technology teams

Familiarity with Azure DevOps, Microsoft Planner, Jira, or similar tools

Experience supporting digital transformation, workflow automation, or application delivery initiatives

What success looks like in the first 90 days

A successful candidate will be able to quickly establish stakeholder relationships, build structure around competing priorities, create visibility into technology initiatives, and help guide high-value opportunities from discovery through implementation.

First 30 days

Build relationships with key stakeholders across Operations, Contact Center, and IT.

Learn existing business processes, organizational priorities, and technology initiatives.

Establish a discovery framework, stakeholder engagement plan, and delivery cadence.

Develop an initial inventory of improvement opportunities and business needs.

First 60 days

Lead discovery sessions to identify high-value opportunities for process improvement and technology solutions.

Build and maintain a prioritized initiative backlog and roadmap.

Facilitate stakeholder alignment around priorities, scope, and business outcomes.

Establish governance processes for intake, prioritization, risk management, and status reporting.

First 90 days

Transition the team from discovery into delivery planning and execution.

Define success metrics and implementation plans for priority initiatives.

Launch or begin implementation of the first approved solution or process improvement.

Deliver clear executive-level visibility into progress, risks, dependencies, and expected business value.

EDUCATION: (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).

STARTING SALARY: Depending on Experience

BENEFITS: Medical, Dental, Vision, Life/Disability/AD&D, EAP, Aflac, 401k with Matching, Paid Vacation/Sick/Personal, Paid Volunteer Hours

STARTING DATE: Immediately

WORK LOCATION: Administration Building**