Services Engineer

Services Engineer

The Opportunity:

Customer Success is at the center of everything we do at Paperless Parts, and it all starts with our Implementation Team. This is a full-time position reporting to the Services Engineering Manager, in Boston, MA. Our customers rely on various software systems to manage their manufacturing operations. As a services engineer focused on integrations, you will customize Paperless Parts integrations to a wide range of customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and other systems. . Each integration presents unique challenges, and you’ll uncover each customer’s needs through strong written and verbal communication and a broad technical background.

Who you are:

You will be responsible for developing, implementing, and supporting integrations that connect Paperless Parts with our customers’ critical business systems. Your mission is to build solutions for manufacturers that automate manual processes, improve data flow, and deliver meaningful business insights.

In this role, you will become a subject matter expert on the Paperless Parts platform and work directly with customers to design, develop, and deploy integration solutions that are central to their success. You will lead discovery sessions to gather business and technical requirements, manage customer communications throughout implementation, facilitate user acceptance testing, and provide ongoing support for production integrations.

You will identify common customer needs and help expand our library of reusable integration capabilities while also developing custom solutions for more complex requirements. As the Services Engineering function grows, you will play an active role in recruiting, mentoring, and developing team members, helping establish best practices and scale our delivery organization.

This position requires activities that are subject to US Export Control Laws and requires US Citizenship or Green Card Holder status.

Responsibilities

• Lead the end-to-end delivery of customer integration projects, serving as the technical lead responsible for discovery, solution design, development, testing, deployment, and go-live success. Ensure integrations are delivered on time, within budget, and meet Paperless Parts' quality standards.
• Design, develop, and maintain integrations between Paperless Parts and customer business systems, including ERP, CRM, MES, and other manufacturing technologies, leveraging both standard integration offerings and custom solutions.
• Partner directly with customer stakeholders to gather business and technical requirements, define integration strategies, facilitate user acceptance testing, and provide technical leadership throughout the implementation lifecycle.
• Provide advanced troubleshooting and Tier 2 support for production integrations, resolving complex technical issues and ensuring reliable operation for live customers.
• Manage multiple concurrent customer engagements, proactively communicating status, identifying risks, and coordinating with internal and customer teams to drive successful outcomes.
• Contribute to the evolution of Paperless Parts' integration capabilities, including APIs, SDKs, AI-powered tooling, implementation methodologies, and reusable integration frameworks that improve scalability and delivery efficiency.
• Support the growth of the Services Engineering organization through knowledge sharing, mentoring, recruiting, and participation in Paperless Parts' DEI and social impact initiatives.

Knowledge, Skills, and Abilities

• Proven experience leading the technical delivery of customer-facing software integration projects, with a demonstrated track record of delivering high-quality solutions on time and within budget.
• Strong hands-on expertise with Python, SQL, REST APIs, web services, and modern integration architectures, including experience integrating SaaS applications with ERP, CRM, manufacturing, or other business-critical systems.
• Ability to independently lead technical discovery, gather requirements, and translate business needs into scalable technical solutions while effectively communicating with technical teams, business users, and executive stakeholders.
• Strong troubleshooting, analytical, and problem-solving skills, including experience supporting production integrations and resolving complex technical issues.
• Ability to successfully manage multiple priorities and customer engagements in a fast-paced, high-growth environment.
• Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent professional experience.
• Willingness to travel to customer sites as needed (up to 25%).

Salary Range: $100,000 - $130,000

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, performance, sales or revenue-based metrics, and business or organizational needs.