Key Account Manager

About Xenon Arc

At Xenon arc, Inc. our vision is to redefine distribution by transforming the way producers go to market.

Xenon arc serves a diverse range of clients, from billion-dollar companies specializing in industrial solvents and chemical products to major international food ingredients providers, all seeking to drive growth with difficult-to-serve customers, create business and working capital efficiencies, scale technical expertise, and embark on digital transformation.

Our model is uniquely optimized to solve the challenges faced by our clients. Serving as an extension of their brand, we uphold the crucial client-to-customer connection. With trained, focused, and technically savvy teams, we drive sales and service to exceed expectations, use digital platforms to support customer engagement, and optimize distribution functions to alleviate operational pressures.

Xenon arc is not just a distribution solution; we are a strategic partner committed to transforming the way businesses go to market and achieve lasting success.

We are dedicated to creating a personal growth environment where team members are provided opportunities to advance their professional development and are encouraged to explore their passions. We invest in our culture to create a supportive environment that fosters team collaboration and creative problem solving.

The Key Account Manager will have a strong science background, a creative approach to business development, and the ability to work closely with customers and sales teams. The Technical Account Manager will play a key role in developing new business pipelines while providing technical support to the business and generating growth.

FLSA Classification

Exempt

Reports to

Commercial Director

Essential Job Duties

• Working with an established customer base to maintain and grow sales
• Developing new customers and opportunities in the nutraceutical market
• Developing a robust new business pipeline to drive territory growth
• Daily sales responsibilities include customer collaboration, pipeline progression, and forecasting with emphasis on meeting both supplier and customer needs
• Close collaboration with suppliers to provide technical support for new and existing customers
• Submittal of call reports, open project reports, quarterly supplier reports and all other related sales reports

Basic Qualifications

• Bachelor’s degree in STEM disciplines or Business Administration, Management.
• 5+ years of proven experience in a Technical Account Manager role, or similar. Previous experience in a B2B environment, a plus!
• Proven experience managing technical accounts within the chemical/ingredients industry (nutraceutical ingredients experience preferred), with a deep understanding of product formulations, regulatory standards, and client relationship management.
• Product management experience including market analysis, product planning, roadmap development, and product lifecycle management skills, required.
• Intermediate proficiency using Microsoft Office Suite is required.
• Adept at managing multiple projects simultaneously, setting priorities, and meeting deadlines.
• Effective communication skills required. Must have the capability to translate technical jargon into clear and understandable language for non-technical stakeholders and team members.
• Strong mentoring and coaching skills, with a proven ability to develop team members and foster a supportive work environment.
• Entrepreneurial spirit with strong adaptability, creativity, and drive to succeed.
• Strong team player; motivated and extremely customer centric

Benefits:

• We offer competitive benefits: 2 medical plan offering with generous employer contributions, 100% employer paid dental, and vision for employees, and 401k with company match.
• Vacation – Annual accrual is 120 hours, prorated based on start date.
• Sick Time – 1 hour for every 40 hours worked
• Paid Holidays - New Year’s Day, MLK Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve & Christmas Day

Location & Commitments

• Full-time, permanent
• This is a hybrid role in our Bellevue, WA or Rosemont, IL offices; occasional travel
• Work Schedule: 4 days in-office, 1 day work from home

Physical Demands

• Must be able to remain in a stationary position.
• Must be able to operate a computer.

Travel Required

• Up to 30%

Equal Employment Opportunity Statement

It is the policy of Xenon arc to grant equal employment opportunity to all applicants and employees without regard to race, color, national origin, ethnicity, marital status, parental status, disability, veteran status, age, religion, political affiliation, gender, sex, gender identity, or sexual orientation. It is the intent and desire of Xenon arc that equal employment opportunity will be provided in all phases of the employment relationship. Xa is a Title VII employer and strictly prohibits any type of discrimination or harassment based on any of the characteristics mentioned above. Employment opportunities and pay are and shall be open to all qualified applicants solely based on their experience, skills, and abilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.