Business Operations Lead

About You and The Role

Zipline’s Operations team is looking for a motivated and experienced Fulfillment Supervisor to support our fulfillment operations across the greater Austin area.

You thrive in fast-paced, hands-on environments and are comfortable rolling up your sleeves to help your team succeed. In this role, you will oversee the day-to-day fulfillment operations of three to five charging sites, ensuring each location operates safely, efficiently, and consistently.

You will lead Fulfillment Operators across multiple locations, manage staffing and labor needs, monitor performance, and identify opportunities to improve our processes and customer experience.

This is an onsite role. Candidates must live in the greater Austin area and be willing to travel throughout the metro area as operational needs require.

What You'll Do

• Lead, coach, and support a high-performing team of Fulfillment Operators across three to five sites.
• Build a strong safety culture and ensure team members consistently follow operational procedures and workplace standards.
• Own daily fulfillment operations, ensuring each site runs safely, efficiently, and reliably.
• Partner closely with Flight Operations, Customer Operations, and other cross-functional teams to coordinate daily priorities and resolve operational issues.
• Create and maintain team schedules while managing staffing levels, attendance, overtime, and the assigned labor budget.
• Monitor site performance and hold the team accountable for achieving key operational metrics.
• Ensure customers receive the best possible experience with every order by maintaining strong order accuracy, fulfillment speed, and service quality.
• Use operational data to identify performance gaps, bottlenecks, and areas of inefficiency.
• Design and execute process-improvement projects that strengthen safety, productivity, quality, and the employee experience.
• Respond quickly to unexpected challenges, adjust staffing or priorities as needed, and communicate changes clearly to the team.
• Maintain clean, organized, and operationally ready work areas across all assigned sites.
• Develop team members through regular feedback, coaching, recognition, and performance management.

What You'll Bring

• At least two years of experience in operations, warehouse logistics, retail management, fulfillment, distribution, or a related field.
• Previous experience leading frontline employees in a fast-paced, physically active environment.
• Strong communication, organization, and problem-solving skills.
• The ability to manage multiple locations, competing priorities, and changing operational needs.
• A self-motivated and positive approach, with a willingness to work alongside the team when needed.
• Experience using performance data to make decisions and improve operational results.
• Comfort managing schedules, labor costs, attendance, and employee performance.
• Willingness to work a flexible schedule based on operational needs, which may include early mornings, evenings, weekends, and holidays.
• Ability to remain on your feet for extended periods and perform physical duties, including lifting up to 50 pounds, with or without reasonable accommodation.
• A valid driver’s license and reliable transportation to travel between assigned locations.
• Ability to successfully complete a background check, drug screening, and employment eligibility verification.

What Else You Need To Know

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!