New Product Introduction (NPI) Technical Program Manager

About You and The Role

You are joining Zipline as an NPI Technical Program Manager based in South San Francisco, CA. In this owner-level role you will own launch readiness and product lifecycle execution for new aircraft and major hardware design changes that directly affect field availability, safety, and fleet capabilities. You will operate at the intersection of Design Engineering, Manufacturing Engineering, Supply Chain, Quality, Reliability, Field Engineering, Maintenance, and Fleet Operations to ensure products are ready to build, release, scale, service, and sustain at scale. Your work directly determines whether new hardware enters service with the reliability, maintainability, and supply continuity required to meet Zipline’s delivery commitments to customers and to avoid costly retrofits or fleet disruptions.

What You'll Do

• Single-thread ownership of NPI launch readiness from early builds through phased rollout, production ramp, retrofit campaigns, and post-launch stabilization for aircraft and associated assemblies.
• Define and hold the release-readiness gate criteria (design verification, manufacturing process capability, supplier capacity, service procedures, spares plan, and training) and make go/no-go launch recommendations to program leadership; when authorized, own final launch decisions for assigned releases.
• Create and maintain integrated launch plans that link engineering milestones, validation test plans, build schedules, supplier lead times, material readiness, field deployment windows, and phased rollout logistics across sites.
• Track and report schedule, cost, quality, and risk metrics weekly to stakeholders with clear escalation paths; measure success with targets such as >X% production yield, Evaluate engineering changes for downstream impact across production, supply chain, service, fleet operations, and customers; recommend whether to proceed, delay, phase, retrofit, substitute, or redesign. Maintain detailed issue-tracking for builds and releases (component failures, process inefficiencies, material shortages, quality escapes, test failures, serviceability gaps, and readiness blockers) and drive cross-functional resolution to measurable closure criteria. Make technical judgment calls on launch readiness, compatibility, retrofit strategy, risk buys, serviceability, and supply continuity based on product architecture, validation data, field risk, supplier lead times, and operational constraints. Perform compatibility analysis of part design changes to determine supersession, interchangeability, and service impact. Own demand and retrofit planning for new product releases and design changes, incorporating trial schedules, validation activities, material readiness, field deployment constraints, and phased rollout timing. Partner with Design Engineering to implement product changes that reduce part proliferation, supply chain complexity, and lifecycle risk. Collaborate with Field Service Engineering and Engineering Technicians to test new designs for improved serviceability, field repair effectiveness, and fleet support. Perform end-of-life and obsolescence analyses to protect supply continuity and recommend redesigns or alternate sourcing when appropriate.

What You'll Bring

• Required: Bachelor’s degree in Mechanical, Electrical, Systems, Aerospace, or related engineering discipline
• 3+ years of NPI, TPM, hardware development, manufacturing operations, or product lifecycle work launching complex electromechanical or aerospace systems.
• Demonstrable record owning NPI launches that progressed from prototype to scaled production and field deployment with measurable reliability and ramp outcomes. Experience with retrofit programs and managing supplier continuity under schedule pressure.
• Deep technical judgment across product architecture, validation data interpretation, compatibility/interchangeability decisions, and tradeoffs between schedule, risk, and cost. Comfortable making and defending high-stakes go/no-go decisions.
• Practical experience with PLM/ECN workflows, ECOs, build reviews, validation test plans, failure-mode analysis (FMEA/root cause), and issue-tracking systems. Comfortable reading mechanical/electrical drawings and BOMs.
• Direct exposure to suppliers and factory floors; able to run on-site readiness audits and manage supplier mitigation plans.
• Operates effectively under high ambiguity and intensity: prioritizes escalations, sets clear acceptance criteria, and delivers measurable outcomes under tight schedules. Strong written and verbal communication for cross-functional leadership and executive updates.
• Must-haves: demonstrated experience with complex hardware systems (robotics, aerospace, automotive, medical devices, or electromechanical products) and a history of reducing part proliferation, improving serviceability, or preventing large-scale retrofits.
• Location & logistics: based in South San Francisco, CA with on-site presence required

What Else You Need to Know

The starting cash range for this role is $160,000-$200,000. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; overtime pay; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!