Senior Desktop Support Engineer

Role Summary

Provide advanced desktop and end-user support in a high-pressure banking and trading floor environment. Responsible for system administration, workstation builds, VDI support, incident resolution, and maintaining secure, high-availability IT operations.

Key Responsibilities

• Deliver day-to-day service desk support (tickets, calls, emails) for trading, banking, and enterprise systems.
• Troubleshoot and resolve desktop, application, and system performance issues.
• Build, configure, and maintain desktops, laptops, mobile devices, and VDI environments.
• Manage user accounts, access control, and system configurations.
• Perform OS installations, patching, and vulnerability remediation.
• Support trading floor technologies (turret phones, voice systems, market data platforms).
• Execute start-of-day and end-of-day operational procedures.
• Maintain and update Windows and VDI images.
• Manage IT asset inventory and lifecycle.
• Collaborate with global teams to resolve incidents.
• Ensure compliance with security standards and best practices.

Complexity & Impact

Handles complex, time-sensitive technical issues impacting trading operations. Requires independent problem-solving, sound judgment, and minimal supervision. Direct impact on business continuity, trading availability, and user productivity.

Required Skills & Experience

Technical Expertise

• Advanced knowledge of Windows 10/11 Enterprise, imaging, building machines and troubleshooting
• Experience with ITSM tools (BMC Helix, ServiceNow, Microsoft Service Manager)
• Mobile Device Management (Intune, MobileIron)
• VDI environments and SCCM packaging/deployment
• Microsoft Office (O365 & on-prem), including add-ins/macros troubleshooting
• Endpoint security and patching (Qualys, Ivanti, Zscaler, SentinelOne)
• Cisco voice systems and trading turret platforms
• Audio/video conferencing technologies
• Basic networking knowledge

Trading Environment Experience (Strongly Preferred)

• Familiarity with financial/trading applications such as Bloomberg, Refinitiv, ION, Tradeweb, FXAll, CME/BrokerTec, MarketAxess, etc.

Additional Skills

• Strong troubleshooting and analytical skills
• Excellent communication and stakeholder management
• Ability to work under pressure in a fast-paced environment
• Scripting/automation (PowerShell preferred)
• Experience with reporting tools (Excel, LDAP, SQL) is a plus
• Workday administration experience is a plus
• Familiarity with AI tools and automation solutions is a plus

Education & Certifications

• Bachelor’s degree or equivalent experience
• 8+ years of relevant experience
• Microsoft/Cisco certifications preferred
• Spanish language skills are a plus

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

With respect to this position in our Houston Office, the expected base salary ranges from $100,000 to $115,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.

*Employment eligibility to work with BBVA in the U.S. is required as the company will not pursue visa sponsorship for these positions