academic operations

Academy Operations Executive

About BrightChamps

BrightChamps is a global live-learning EdTech platform helping children aged 6–16 develop next-generation life skills such as Coding, Financial Literacy, Communication Skills, and Robotics. We serve students across 25+ countries through engaging live online classes.

Job Title

Academy Operations Executive

Job Type

Full-time

Role Overview

BrightChamps is looking for a proactive, detail-oriented Academy Operations Executive to join our Demo Operations team. In this role, you will ensure the smooth execution of demo classes, coordinate with teachers across international time zones, and support new part-time teachers during their onboarding journey. You will play a key role in maintaining operational efficiency, accuracy, and timely communication.

Key Responsibilities

• Act as the first point of contact for new part-time teachers during their initial 45 days (or first interaction), ensuring a smooth onboarding experience and successful demo delivery.
• Schedule, track, and monitor demo classes while resolving operational challenges.
• Coordinate with teachers to confirm availability and maintain updated scheduling information.
• Escalate operational issues to senior team members when required and follow up until resolution.
• Maintain daily operational trackers, reports, and data entries with high accuracy.
• Share timely operational updates with managers and team leads to support decision-making.
• Collaborate with cross-functional teams to ensure seamless execution of demo operations across global regions.

Required Qualifications

• Bachelor's degree in any discipline.
• Freshers are welcome to apply.
• 0–3 years of work experience (EdTech experience is an added advantage).

Skills Required

• Strong communication and interpersonal skills.
• Excellent coordination and organizational abilities.
• Basic proficiency in Microsoft Excel or Google Sheets.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong attention to detail and a problem-solving mindset.
• Ability to work with teams across different time zones

• Why Join BrightChamps?

• Opportunity to work with a fast-growing global EdTech company.

• Collaborative and dynamic work environment.

• Exposure to international operations and cross-functional teams.

• Learning and career growth opportunities.