Fertility Coach and/or Concierge - Spanish Speaking

Frame is seeking additional fertility coaches and concierge team members to provide support to spanish speaking patients on their family building journey.

Please see the coach job description below, and please apply to this role ONLY if you also speak spanish and are interested in the fertility coach OR care team operations / concierge role. If you do not, please use the other JDs.

About Us

Frame is a virtual-first collaborative care platform for fertility and family building. Frame partners with healthcare providers and payers to provide holistic care, coaching, and 1:1 support for patients at any stage of their family-building journey. Inspired by its wife/husband co-founders, Jessica and Corey teamed up with top clinical experts to help others avoid the overwhelming infertility crisis that they experienced. Frame is building a better way, and we’re looking for team members who are hungry and excited to change the status quo in fertility and family building.

About the Frame Coach Role

A Frame Coach works remotely to provide high quality and compassionate coaching to people during their assisted reproductive technology journey. We are looking for folks who are passionate about and have a deep understanding of and proficiency in fertility, assisted reproductive technology, and women’s / reproductive health. Our ideal candidate leads with empathy, and has strong listening and communication skills. Certification from an accredited coach training program (as approved by the NBC-HWC) or a comparable certification is required (e.g., masters in nursing, social work, mental health).

We are currently hiring coaches to join our remote team. This is a unique, flexible position with a minimum of 15-20 hours per week and the potential to increase over time. We need coaches who are also available to work at least 1-2 days after 5 pm EST (typically 5-7 pm EST) and the ability to do async messaging after hours and on weekends as needed. As a Frame Coach you will:

• Empower our members to reach their fertility goals by helping them advocate for themselves, understand next steps in their journey, manage the fertility treatment process, when applicable, and feel fully supported and cared for every step of the way.
• Effectively coach members via asynchronous messaging and 1:1 virtual sessions, utilizing the Frame assessment tools and methodology.
• Curate educational resources that are personalized to each member and their fertility goals.
• Communicate with members via text, email and phone to act as a sounding board, answer questions, provide emotional support and guide them through every stage of fertility preservation and/or family building through assisted reproductive technology.

What we’re looking for

• 2-5+ experience in coaching or a related field (e.g., nursing at a fertility clinic, social work)
• Experience supporting members/patients on their fertility journey is required (e.g., worked at a fertility clinic, ObGyn practice, other digital health company in the space)
• You love a flexible schedule and have the ability to work at least 20 hours/week, and more when needed. Some evening and/or weekend hours are required so that we can respond to our members when they might need us most.
• Empathetic and non judgemental. Fertility journeys involve unique challenges and we’re here to support our members through every twist and turn. Many of our coaches have been on this journey themselves!
• Great communicators, especially in writing. We need to break down complicated topics quickly!
• Exceptionally detail oriented and organized.
• Able to thrive in a fast-paced, dynamic work environment - we’re a startup!

Requirements

• 2+ years of experience working in fertility, infertility or women's health
• 2+ years of experience working as a health coach and/or a related field (e.g., social work)
• B.S. Degree from an accredited institution
• Relevant certification (NBC-HWC, social work, masters in nursing)
• Ability to work after 5 pm EST at least 1-2 nights per week up to 7 pm EST

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About the Frame Concierge Role

We are currently hiring to expand our Frame Concierge and Care Coordinator Team, supporting our fertility clinic partners and their patients. This is a fully remote, flexible position with a minimum of 20 hours per week and the potential to increase over time and/or convert to hire in a PT/FT position.

As a Frame Concierge Team Member, you will:

• Lead outreach via phone, text, and email to engage and support fertility clinic patients in their next steps
• Effectively communicate the value of Frame’s services to patients beginning their fertility treatment process
• Utilize Frame tools and workflows to ensure smooth patient experience and hand-off to their Frame coach
• Create educational materials, videos and other content to help educate and improve the patient fertility journey
• Support internal process improvement efforts to increase outreach efficiency
• Collaborate with other members of the Frame team (e.g., Frame coaches, marketing, operations, etc.) to deliver value to patients

What we’re looking for:

• You love a flexible schedule and have the ability to work at least 20 hours/week (ideally Central or Mountain time), and more when needed.
• Empathetic and non-judgmental. Fertility journeys can have their challenges and we’re here to support our patients.
• Exceptionally detail oriented and organized, with excellent written and verbal communication skills. You love talking to patients!
• Comfortable with technology and working in a fast paced environment
• Experience supporting patients in telemedicine / virtual care setting, especially those in women's health or fertility

Requirements:

• Experience working in healthcare is required
• 2+ years of experience with fertility, reproductive health, and/or women’s health care
• Experience working in a customer service or support role preferred
• B.S. Degree from an accredited institution.
• Startup experience a plus!

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Please share a resume and a cover letter with your applications.

You can also email your information to [email protected] and include why you're interested in this role.

Frame is proud to be an equal opportunity employer. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.