Technical Customer Success Executive

Vobiz AI is an AI-first, API-driven telecom infrastructure that makes it simple for developers to embed voice into AI products. With instant DID provisioning, SIP trunking, low-latency infrastructure, noise-cancellation, and compliance built-in, Vobiz is the "Stripe for AI voice", starting in India and scaling globally.

What you'll do:

• Customer Support: Own and resolve incoming support tickets with technical depth and clear
communication

• Customer Onboarding: Guide new customers through integrations, configuration, and go-live

• Account Engagement: Drive engagement initiatives for assigned accounts to ensure adoption and satisfaction

• Feedback Loop: Track and document customer feedback; surface product enhancement requests to internal teams

• Reporting and Documentation: Prepare customer reports, dashboards, QBR materials, and internal documentation

• Cross-functional Coordination: Work with Product, Engineering, and Solutions teams to drive issue resolution and delivery

• Customer Communication: Handle emails, follow-ups, and meeting notes to keep customers
informed and relationships healthy

What we're looking for:

• Technical Knowledge: Solid understanding of backend systems and technical operations;
comfortable reading API docs, logs, and system behaviour

• Communication Skills: Clear, professional, and empathetic communicator - written and verbal

• Documentation: Strong ability to write structured, accurate, and accessible documentation

• Voice AI / Telephony / CPaaS: Prior exposure to Voice AI, Telephony, or CPaaS platforms is a
strong plus

• Ownership Mindset: Comfortable taking initiative and working fast in a startup environment