Customer Support Specialist

APPLY HERE: https://forms.spurnow.com/support-hire

If you're the kind of person who genuinely enjoys helping people, can figure things out without being told exactly what to do, and wants to build something meaningful at a fast-growing startup, keep reading.

What is Spur?
Spur is a Meta Tech Partner that helps e-commerce brands, creators, and businesses automate their marketing on Instagram, Facebook, and WhatsApp. We work with brands generating millions in revenue and creators with millions of followers. Our platform helps them retain customers, streamline support, and grow their audience.

We're a small, bootstrapped team of 8, profitable, growing, and selective about who we bring on.

The Role
This isn't a "follow the script" support job. You'll be the bridge between our customers and our product. Your job is to make sure every customer succeeds whether that means answering a quick question, walking someone through a complex setup on a call, or flagging a product gap to our engineering team.

Over time, you'll help us build a knowledge base and support system so good that most questions answer themselves.

What you'll actually do:

1. Respond to customer queries via chat quickly, clearly, and like a human
2. Run onboarding calls for new customers
3. Build and maintain our help center: quick replies, FAQs, tutorials, videos
4. Diagnose and troubleshoot issues before escalating (replicate, collect data, research, test)
5. Help collect reviews / testimonials on our Shopify App (https://apps.shopify.com/spur-automated-support-marketing) or G2 Reviews.
6. Work closely with founders and engineers to improve the product based on what you're hearing

What we're looking for:

1. You're tech-savvy and learn new tools fast
2. You can explain complex things simply
3. You're proactive, you don't wait to be told what to do
4. You communicate well in writing (clear, concise, warm)
5. You're organized and can handle multiple conversations at once
6. Experience in support, SaaS, or e-commerce is a plus, but attitude matters more than resume

Logistics
Location: Delhi preferred (hybrid: 3 days office, 3 days remote)
Schedule: 6 days/week, no calls and work from home on Saturdays.
Compensation: Competitive salary with room to grow as we scale

Why This Role Matters
Customer success isn't a department at Spur, it's how we build trust. You'll have a direct line to the founders, real ownership over your work, and the chance to shape how we support customers as we grow.

If you want to be employee #11 at a company that's going somewhere, apply.