Call Center Representative

Experience: 2+ Years

Working Days: 6 Days Working

Employment Type: Contractual (1 Year)

Notice Period: Immediate Joiners Preferred

*Job Summary *

We are looking for a dedicated and customer-focused Call Center Repesentative to manage customer interactions, resolve queries, maintain records, and ensure high levels of customer satisfaction. The ideal candidate should possess strong communication skills, problem-solving abilities, and basic technical knowledge.

Must Have Skills

Communication Skills: Good verbal and written communication skills in English and regional languages.

Tech Proficiency: Basic computer knowledge and familiarity with CRM tools, MS Office, and data entry systems.

Customer Handling Skills: Ability to interact with customers professionally and patiently.

Problem-Solving Ability: Capability to identify issues and provide quick and effective resolutions.

Multitasking Skills: Ability to manage multiple tasks and customer interactions simultaneously.

Time Management: Strong organizational and prioritization skills.

Flexibility: Willingness to work in rotational shifts and a 6-day working environment.

Teamwork: Ability to work collaboratively with team members and management.

Candidates with experience in College Admissions will be preferred.

Candidates with experience in International Calling or Domestic Calling are mandatory.

*Good to Have *

Previous experience in customer support, telecalling, or call center operations.

Knowledge of CRM software and customer handling processes.

Sales or up-selling experience in a call center environment.

Ability to handle high call volumes efficiently.

Immediate joining availability.

*Responsibilities *

Customer Communication: Handle inbound and outbound customer calls professionally and provide accurate information regarding products and services.

Problem Resolution: Resolve customer queries, complaints, and concerns effectively while ensuring customer satisfaction.

Database Management: Maintain and update customer records, call logs, and interaction details accurately in the system.

Adherence to SLAs: Ensure all customer requests and issues are handled within defined service level agreements (SLAs).

Sales & Up-selling: Identify opportunities to promote additional products and services during customer interactions.

Follow-ups: Conduct timely follow-ups with customers regarding pending issues, feedback, or service updates.

Documentation: Prepare and maintain proper documentation of customer interactions and issue resolutions.

Team Coordination: Coordinate with internal teams for escalation and closure of customer issues.

Customer Satisfaction: Deliver excellent customer service experience through professional and empathetic communication.

Target Achievement: Meet assigned productivity, quality, and performance targets.

*Qualifications *

10+2 / PUC

Diploma

ITI

Any Graduation (Preferred)