L2 Javascript Support Developer with good command over communication - Night Shift

Location: Bangalore. Mode: Work from Office.
Experience: Min 1+ years.
Email: [email protected]

Company Description
TopGrep Tech, an ISO 27001:2022 and DPIIT-certified IT deep tech product engineering services company. We work with global enterprises & startups, covering SaaS, MVPs, AI, RAG, MCP, reliability engineering, DevOps, and cloud innovation.

Role Description
We are looking for engineers to join our Customer support Engineering team, focused on a low-code platform. This role is tailored for engineers who love debugging, diving deep into JavaScript code, query optimization, customer-facing problem-solving and automating the regular tasks.

Key Responsibilities

Debugging & Development
Investigate and resolve customer-reported issues in a JavaScript + JSON low-code environment. Identifying, fixing bugs, and implementing enhancements to improve product performance, reliability, and usability.
Understand and trace workflow execution paths, analyze payloads, and isolate breaking logic.
Be flexible to support customers worldwide.
Creating and maintaining documentation related to program development, logic, coding, testing, and changes.
Implementing limited design changes or enhancements to improve performance, address obsolescence, or meet new requirements.
Creating and maintaining documentation related to program development, logic, coding, testing, and changes. Identifying opportunities to improve existing processes and procedures related to product sustenance.
Cross-Team Collaboration
Partner with customer success, and solution/engineering teams to triage and close issues faster.
Provide feedback from field operations to improve product robustness.
Participate in postmortems and continuous improvement cycles.
Ability to drive outcomes and meet delivery milestones while coordinating across multiple teams and managing interdependencies.

Required Skills:

1+ years in Solution Development or Engineering roles.
Strong grasp of JavaScript, JSON handling, and API interactions.
Knowledge of SQL and ability to debug query bottlenecks.
Familiarity with observability stacks (Grafana, Loki, Tempo)
Knowledge of AWS is required (although not a deal breaker)

Desirable Skills:

Exposure to the Field Service Management domain, or working in products that have workflows, debugging algorithms related to scheduling or work done on backend systems is an added advantage.

Why Join Us

Unique opportunity to form a front-facing layer that not only is the front-line to customer deployments, but also has the ability to work closely with Solution Architects and others to influence Product blueprints.
Work across the full tech stack — from debugging backend services(Java, spring boot) to exploring front-end interfaces built with React and extending into mobile UI development.
Build internal tools, fix production issues, and contribute to engineering stability, all while learning from experienced platform, product and solution engineers.
Be part of a high-impact team that bridges engineering and customer experience, where your work helps improve both product quality and customer trust.