Founder’s Office Associate — Launch Operations

NovaRyd is building a low-cost, electric auto-rickshaw ride-hailing service in Mumbai. We are looking for a sharp, reliable and hands-on Founder’s Office Associate to work directly with the founder during our launch phase.

This is a broad early-stage startup role. You will help across launch operations, driver onboarding, vendor coordination, vehicle readiness, basic hiring, partnerships, app testing, customer feedback, documentation and day-to-day execution.

This is not a narrow desk job. You should be comfortable moving between strategy and ground-level execution, speaking to drivers and vendors one day, updating spreadsheets and processes the next, and helping solve unexpected launch problems as they come up.

Responsibilities:

• Work directly with the founder to support NovaRyd’s Mumbai launch
• Coordinate with drivers, vehicle dealers, garages, vendors and local partners
• Help with driver onboarding, document collection and training coordination
• Track launch tasks, vehicle readiness, operational issues and follow-ups
• Support hiring, calling candidates and shortlisting suitable people
• Test the rider/driver app and report bugs or process issues clearly
• Maintain Google Sheets, checklists, SOPs and daily progress updates
• Visit field locations when required and help solve operational problems
• Support partnerships, customer feedback, marketing execution and business development tasks as needed

Requirements:

• 1–3 years of experience in operations, startups, business development, logistics, consulting, founder’s office or a similar role
• Strong communication skills in English and Hindi
• Marathi is a bonus
• Comfortable with both office work and field work across Mumbai
• Good with Google Sheets, WhatsApp, calls, basic documentation and follow-ups
• Practical, organised and able to work without constant supervision
• Comfortable in an early-stage startup where priorities can change quickly
• Based in Mumbai or able to work from Mumbai regularly

Nice to have:

• Experience with mobility, logistics, transport, EVs, delivery operations, startups or local vendor coordination
• Previous internship or work experience in a founder’s office, operations or business role
• Ability to create simple processes, checklists and reports

This role is ideal for someone who wants to work closely with a founder, learn how an early-stage company is launched from the ground up, and take real ownership from day one.