Sales Officer

The Sales Officer is the frontline representative of Cente — the face and voice of the platform to potential and existing customers. This role is critical to Cente's growth mission: expanding access to our wealth management and payments products among individuals, SMEs, startups, and diaspora-connected users across Africa.

Sales Officers are expected to be deeply knowledgeable about every Cente product, capable of identifying the right solution for each customer segment, and skilled at building trust in a market where financial products have historically been misrepresented. This is not a passive order-taking role — it is an active, relationship-driven, target-oriented position with clear financial incentives tied to performance. This role is a full remote opportunity.

The Product

Cente is a digital wealth management and payments platform built to help individuals and businesses across Africa preserve value, save in stable currencies, and grow wealth through access to global real-world assets. Cente is a digital wealth manager

Key Duties & Responsibilities

Customer Acquisition
• Identify and engage prospective customers across assigned target segments — individuals, businesses, diaspora-connected users
• Conduct in-person and virtual meetings to present Cente's products clearly and compellingly
• Walk prospects through the Cente sign-up and onboarding process where needed
• Generate qualified leads through personal networks, referrals, community outreach, and assigned campaigns
• Meet or exceed a monthly investment acquisition target contributing to the ₦10,000,000 monthly sales figure

Customer Relationship Management
• Maintain a clear and up-to-date record of all prospects, active customers, and follow-up actions
• Follow up with all leads within 48 hours of initial contact
• Build long-term relationships with customers to drive repeat engagement, referrals, and product upgrades
• Promptly escalate any customer complaints or account issues to the appropriate support team

Product Knowledge & Communication
• Maintain deep, current knowledge of all Cente products — rates, terms, use cases, and differentiators
• Clearly explain the difference between Cente's regulated, low-risk model and speculative or fraudulent schemes
• Handle common objections confidently — see objection handling framework in the product training document
• Accurately represent all product terms, rates, and conditions to customers at all times

Reporting & Compliance
• Submit weekly and monthly sales activity and performance reports to your Team Lead
• Adhere to all Cente compliance, KYC, and regulatory guidelines in every customer interaction
• Never misrepresent product rates, terms, or guarantees to any customer
• Flag any unusual customer behaviours or potential fraud indicators to the compliance team immediately