Partner Solutions Lead

About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position can be remote, offering you the flexibility to work out of your home full-time. You'll have easy access to and support from your manager and frequent video meetings to keep you plugged into your team. If you are traveling to the area, we invite you to take advantage of our space if you would like to work in an office environment.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!

As a Partner Solutions Engineer, you’ll work closely with our certified delivery partners to ensure high-quality, technically sound implementations of the LogicMonitor platform. Your primary focus will be supporting partners in the field through readiness validation, hands-on technical mentoring, implementation QA, and escalation support. You will own the delivery & technical best practice enablement for select Partners, bridging the gap between readiness and autonomy through structured oversight and execution support.

This is a new role designed to scale our partner delivery motion through quality assurance, delivery standardization, and technical guidance, ensuring that every implementation, whether delivered by LogicMonitor or our partners, meets the bar for excellence.

Here's a closer look at this key role:

• Refine the technical side of LogicMonitor’s partner delivery assurance program, including readiness assessment, hands-on coaching, QA review, and delivery quality standards
• Work closely with our Technical Enablement team to ensure awareness and compliance with badge and certification prerequisites that are designed and delivered by the training team
• Work closely with Professional Services, Technical Enablement, and Solutions Engineering to define what a “good” implementation looks like and how we measure a successful partner delivery
• Review partner consultant work, technical demos, and implementation outcomes to coach, guide, and validate delivery readiness
• Act as the main technical point of contact for partners as they start delivering projects, answering questions, reviewing configurations, and helping them troubleshoot blockers
• Participate in early projects by shadowing or co-working with partners to ensure they’re applying best practices and meeting expectations
• Surface recurring partner gaps and contribute to building tools, templates, and technical resources to support partner success at scale; additionally, solicit best practices from Partners to feed a continuous cycle of delivery best practices for LogicMonitor
• Collaborate cross-functionally to refine how we track and score partner readiness and technical performance over time What You'll Need:
• 5+ years of hands-on practical experience in technical implementation, solutions engineering, or professional services
• Strong understanding of infrastructure monitoring, observability, or IT operations tools (LogicMonitor strongly preferred)
• Experience guiding technical users through product setup, configuration, or troubleshooting in a customer or partner-facing environment
• Ability to review and give feedback on technical work, including dashboards, alert routing, integrations, or platform configurations
• Comfortable working across teams and jumping between technical delivery, feedback sessions, and program design discussions
• Strong communicator who can explain technical concepts clearly and build trust with partner engineers
• Interest in helping build a new program from the ground up, including shaping processes, creating tools, and improving how we support partner delivery

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Anticipated Application Close Date: 09/14/26

**LogicMonitor is an Equal Opportunity Employer*

At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.*

For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

**Work Authorization:*

At this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization.

Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis.

We are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer.*

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