Jobs at LogicMonitor

• Own Analyst Relations Program Execution: Coordinate the ongoing cadence of analyst briefings, inquiries, advisory sessions, industry events, and research participation by managing schedules, timelines, agendas, deliverables, and follow-up actions.
• Coordinate Industry Research: Manage project plans for analyst evaluations including Gartner, ...

• - Support provisioning requests for new customers, renewals, trials, POCs, feature enablement, contract updates, portal changes, and deactivation requests.

Validate provisioning requests against Salesforce records, customer entitlements, approvals, contract details, and internal policies before making account or feature changes.

Coordinate with Sales, Sales Engineering, Customer Success, Deal Desk, Billing, Product, and Engineering teams to resolve missing information or provisioning blockers.

Follow defined SOPs and approval processes to reduce provisioning risk and ensure consistent, accurate execution.

Support audits, SLA tracking, reporting, case volume analysis, and process documentation.

Identify repetitive manual tasks and recommend opportunities for process improvement, automation, or AI-assisted workflows.

Leverage AI tools responsibly to support documentation, case analysis, reporting, workflow efficiency, and process improvement while validating outputs for accuracy.
What You'll Need:

• Lead Implementations: Oversee end-to-end deployments—from small to large-scale—ensuring flawless delivery of LogicMonitor solutions.
• Collaborative Engagement: Partner with PS Project and Customer Success Managers to kick off engagements and ensure seamless handoffs.

• Work hand in hand with the sales and GTM teams in order to develop and execute field marketing programs to drive pipeline and revenue across the DACH region.
• Plan and host regional events, including executive dinners, trade shows, and user group meetups.

• Adoption

Assist accounts through defined implementation and on boarding process
Provide initial basic training to new accounts
Consult during the on-boarding process as to best practices and ensure clients receive value from LogicMonitor during the first 90 days
Shepherd clients through professional services engagements ensuring their active participation and timely completion of all projects
Formulate ongoing meeting cadence with each assigned account
Become the customer's trusted advisor, and advocate inside of LogicMonitor

• Outbound Prospecting & Generate Sales Opportunities: Identify and qualify high-value prospects using AI-driven insights and signals to create strategic pipeline opportunities for the sales team.
• Qualify Prospects: Assess fit by asking key qualifying questions, supported by AI-generated ac...

• Own the end-to-end customer relationship for assigned accounts
• Lead adoption and ongoing value delivery

• 5+ years’ experience in account management, customer success, customer support, or technical product training and value articulation with a preference at a SaaS company (IT)
• Bachelor's Degree preferred, with a preference for technical degrees such as computer science or computer information systems

• Build and maintain a strong sales pipeline within federal civilian agencies, including key departments like the Department of Interior, EPA, DOE, and HHS.
• Conduct market research to identify potential clients, emerging needs, and business opportunities.

• Act as a senior field strategist and technical advisor to Sales, Product, and Executive leadership.
• Own and execute complex, high-visibility technical sales motions — ensuring solution design, demos, and POCs exceed customer expectations.

• Key member of the design, rollout, and ongoing administration of sales compensation programs, including quota and territory alignment, crediting rules, plan documentation, stakeholder communication, and continuous process improvements
• Own and manage daily sales commission operations, including monthly and quarterly calculations,...

• Deliver a sales motion that drives new customer acquisition and scalable, sustainable growth
• Build and manage a team of Account Executives focused on new customer acquisition

• Build and maintain a qualified sales pipeline of 3–5x annual quota through outbound prospecting, partner referrals, marketing-generated opportunities, industry networking, and strategic account planning.
• Build and execute a territory plan focused on identifying and engaging high-potential MSP partn...

• Design AI-powered Lead-to-Renewal workflows.
• Automate manual GTM processes.

• Manage a portfolio of high-value or strategic renewal accounts with increased complexity (multi-region, multi-product, or enterprise scope).
• Track accurate renewal/SaaS lists by quarter, account, and territory; maintain ownership of renewal forecasting in Salesforce.

• Assist accounts through defined implementation and on boarding process
• Provide initial basic training to new accounts

• Assist accounts through defined implementation and on boarding process
• Provide initial basic training to new accounts

• Define quality metrics for incident diagnostics, root-cause analysis, alert correlation, grounding, tool use, safety, and operational usefulness.
• Build offline and online evaluation pipelines in Python and integrate them with CI/CD, experimentation, model selection, prompt iteration, and release gating.

• Lead and scale multiple engineering teams responsible for high-volume, business-critical distributed systems and data platforms.
• Define the technical strategy and architecture for platforms processing hundreds of millions of transactions and terabytes of data.

• Manage end-to-end deal lifecycle for renewals and new business, including pipeline oversight, deal structuring, pricing approvals, and contract execution
• Partner with Sales as a trusted advisor on deal strategy, renewals, and new business opportunities