Customer Solutions Tech Lead

Who We Are

Orgzit is a SaaS software product business. We help small and mid-sized businesses implement systems in their sales, operations, and accounts functions with CRM & workflow automation software solutions.

Our unique value proposition is our no-code technology advantage, which enables us to offer customized business software solutions that are the easiest to use and implement in the fastest time.

Orgzit was founded in 2016 by Pavan Verma and Nitin Verma to solve the problems of SMBs they experienced firsthand in their family and friend businesses. Over the past 9+ years, we have served more than 100 businesses. Our customers rely on our product daily to automate their sales and operational processes and grow their businesses.

We are a member of two accelerators – Upekkha, the #1 accelerator for SaaS businesses in India, and Nasscom Startups. We are a profitable business and are investing in growing 100% every year for the next five years.

Our customer, Carolyn Arote of CAVH from Florida, USA, says, “My team is able to track through all sales-related things on Orgzit. It has been worth its weight in Gold.”

Our team member Karan Asthana says, “Orgzit has a very open, transparent, and friendly culture. You get to work closely with visionary founders and build a world-class business. It is the best place for someone who wants to learn and become a master of their domain.”

Visit our website at https://orgzit.com to learn more about us.

Who are We Looking For

We are looking for a Customer Solutions Tech Lead to lead end-to-end delivery of customer CRM & ERP projects. This role requires a strong mix of solution design, customer application implementation, quality assurance, and team leadership.

The ideal person should have at least 4+ years of relevant experience.
This person will play a key role in translating customer workflows into practical software solutions, ensuring high-quality delivery, guiding team members, and driving successful outcomes for customers.

Key Responsibilities

• Meet with customers on Zoom calls to learn about their business workflows and software requirements.
• Propose practical software solutions that address customer needs and business challenges.
• Define and document the architecture of customer applications.
• Break down the application architecture into implementation tasks.
• Guide team members in configuring modules, workflows, automations, and reports.
• Ensure implementation is carried out within scope, on schedule, and in line with quality expectations.
• Review solutions built by other developers to ensure they meet quality and technical standards.
• Conduct live or recorded demos for customers to explain how the application works.
• Address customer queries and issues via meetings, email, WhatsApp, or phone.
• Conduct hands-on training sessions for users via Zoom.
• Define best practices for solution design, implementation, QA, and documentation.
• Conduct quarterly business review (QBR) meetings with customers.

Must-Have Experience

• 4+ years of total experience in relevant software delivery roles in one of the following areas: 1. Software Development 2. Quality Assurance (QA) 3. Business Software Implementation
• Experience in handling customer requirements and translating them into working solutions.
• Experience in reviewing and improving the work of other team members.
• Experience in CRM, ERP, workflow automation, and SaaS products will be a big plus.

Skills Required

• Strong understanding of relational database design and data structuring
• Strong ability to understand and map business workflows into software applications
• Good knowledge of software implementation lifecycle
• Good understanding of QA concepts, testing scenarios, use cases, and edge-case validation
• Strong problem-solving and analytical thinking
• Ability to create practical software solutions for real business situations
• Ability to review applications from both technical and business usability perspectives
• Ability to explain solutions clearly to customers in simple, non-technical language
• Ability to prioritize tasks, manage ownership, and drive closure
• Ability to guide junior team members and improve their output quality
• Good communication skills across Zoom calls, email, WhatsApp, and phone
• Ability to conduct productive customer meetings and demos

This role is not a good fit for

This role is not a good fit for candidates whose experience is primarily limited to:
Business Analyst roles without hands-on implementation or QA ownership
Technical Support roles focused mainly on issue resolution or ticket handling
Customer Support roles focused mainly on user assistance, coordination, or service responses

This role is meant for someone who has actively worked on building, validating, and implementing customer applications and can take ownership of solution quality and delivery.

Work Location

• This position is a work-from-office role.
• Office location: Sector 44, Gurgaon (near HUDA City Centre metro station)

Work Days and Timings

• Days: Monday to Friday + alternate Saturdays
• Timings: 10 am to 7 pm

Compensation

Rs. 7,50,000 to 9,00,000 Lakhs per annum, based on experience and skills.

Benefits
Medical insurance
Leave encashment

Why Join Us
As a small, bootstrapped, fast-growing startup, we strive to provide a supportive and rewarding work environment that values our team members’ contributions. We provide an unparalleled environment to professionals looking to grow in their careers:
Growth Opportunities: Take on new responsibilities, learn, and grow personally and professionally
Ownership and Impact: Make a significant impact on our company's direction and growth
Collaborative Environment: Foster teamwork, open communication, and mutual respect
Rapid Learning: Wear multiple hats, develop diverse skills, and gain valuable experience
Recognition and Appreciation: Your contributions are recognized and celebrated
Transparent Communication: Stay informed with open updates about company progress and opportunities.

Please Note: We are looking for a hands-on customer solutions leader who has the ability to deliver software solutions to small and midsized businesses by working through the software delivery process from customer requirements, software design, implementation, quality assurance, user adoption.