Startup Project Manager/ Operations Intern (Remote)

Operations Team Lead Intern

About Topia: Topia is Elevating Employee Health, Happiness, and Performance - Globally. We are your B2B SaaS, Google-backed, one-stop digital wellness platform, tackling the stress and global burnout crisis, the future of work, and integrated employee well-being.

We offer virtual, live, and 24/7 on-demand globally relevant wellness experiences, including mindfulness, yoga, Pilates, cultural movement, wellness coaching/workshops, and retreats (both global and virtual off-sites).

About Utopia Global Wellness Retreats:

Where luxury wellness meets culture, coaching, and impact - for faith & purpose-driven individuals, and organizations.

In a world marked by burnout, disconnection, and unprecedented levels of stress, women leaders and individuals are seeking true respite. A sacred pause to transform your well-being with *wholistic (a focus on the whole self) lifestyle practices that nourish your mind, spirit, body, and relationships.

Although this is a ** non-compensated internship,** it will help prepare the Intern for real-world situations while providing college credit and comprehensive professional experience. We’re looking for a self-starter who is comfortable working in a cross-functional environment, both autonomously and as part of a team.

• Approximately 10-15 hours/week (Occasional weekend support as needed, however rare unless preferred), minimum of 1 term (3 months), a commitment of multiple terms preferred.
• Interns' working hours are 100% virtual from home. Must be available for the Topia All Hands Meeting on Tuesdays at 7:30 PM Eastern Standard Time.

Internship Milestones & Review:

To support mutual fit and a positive experience for both the intern and Topia, all internships include an initial 30-day introductory period. During their first week of onboarding, interns are expected to schedule a 30-day check-in review with the CEO. This conversation focuses on feedback, growth, expectations, and overall alignment moving forward.

Job Description:

At Topia, we are seeking an Operations Team Leader/Project Manager with organizational skills, written and verbal communication skills, the ability to anticipate needs, work independently, and prioritize workload. A high level of professionalism, a positive attitude, and confidentiality are crucial in this role.

Essential duties, responsibilities, and projects:

• Internships are 100% virtual
• Management of calendar, social media, and marketing content-email and travel for Utopia providers
• Coordination of Operations- prompt response and attention to detail, appointments, client and provider scheduling, confirmation and follow up communication; assist clients with booking appointments and using our web portal
• Customer-facing support: taking calls, scheduling appointments, coordinating with the wellness team
• Providing quotes
• Event Follow-up
• Business Follow-up calls & client support
• Client and Review Follow-up
• Additional duties as needed
• Social media support
• Website updates
• Admin duties as assigned
• Daily and weekly team calls or email check-ins
• Must have a working environment that is free from noise and interference when needed
• Personal support/home office assistance
• Prioritize assignments and delegate tasks on a daily basis
• Improve internal processes and streamline business functionality by researching current industry trends and using that insight to form relevant, actionable solutions
• The ability to manage staff, create policies, and provide helpful services for employees

Requirements:

• Students majoring in Business, HR, or a related industry, or recent graduates looking to gain experience
• Works well under pressure
• Strong communication skills, both written and verbal
• Experience with social media platforms: IG, FB, Twitter, (Constant
• Contact/Mailchimp/WordPress/blogs preferred
• Professional, adaptable, and a self-starter with a positive attitude
• Technical: Google Suite/Google Calendar, Google Slides, Microsoft Suite/PowerPoint
• Due to access to passwords and confidential information, new hires are required to complete a non-disclosure agreement and background check form
• Team leadership
• Business management
• Communication skills (able to address employee questions and issues and respond to staff feedback, as well as deliver instructions in a clear and concise manner)
• The ability to de-escalate and troubleshoot advanced customer issues
• Lean manufacturing (the ability to boost efficiency without sacrificing productivity)

Standard Intern Requirements:

• Daily Slack updates starting the 1st week (on working days)
• Our internships are 100% virtual, with the exception of weekly team meetings or occasional/special projects’ meetings
• Interns are 100% responsible for checking in(on Slack) at their agreed-upon start time for their scheduled workdays. Checking in is considered showing up for work; not checking in is considered not showing up for work.

Evaluations & Coaching:

There will be informal evaluations throughout the term as well as one final evaluation at the end of the program, intended to provide business coaching, feedback, and professional development.

Benefits & Incentives:

Although this is a non-compensated internship, we do offer many perks, including tremendous real-world industry experience, cross-training, business coaching, and professional development. Upon the successful completion of a 3-month internship, you will receive:

• Academic Internship Class Credit – Sign Off & Documentation (documents to be provided by Intern)
• Written letter and LinkedIn recommendation from the CEO & Founder of Topia (for those who successfully complete the internship with a score of 90% or above)
• 15% Team Discounts on all Topia Brand Products & Services
• $100 of Free Holistic Lifestyle and Business Coaching (6-12 month internships only)
• Access to select Topia Events & Classes for 1 year (6-12 month internships only)
• Potential to be placed on paid client projects upon successful completion of the internship

Please Note: This is a non-compensated internship. Upon successful completion of the 3-month internship, high-performing interns may have the opportunity to transition into a paid contract role, subject to performance, business needs, and company budget.

Additional Perks/Benefits:

• Educational and Professional Development
• Access to free Google for Startups Training
• Micro Executive Coaching Corner Sessions with the CEO
• Free Access to Topia Virtual Programming
• Free Topia Mind-Body Membership

If you are interested in applying for this position, please visit the following link to fill out the applicable application:

Log onto www.topiawellbeing.com for additional company details. Or find us on social media sites @utopiasgw (Facebook and Instagram)

Job Type: Internship (College Credit)
Job Types: Part-time, Internship
Expected hours: 10 – 15 per week
Work Location: Remote