High-Performance Customer Service Specialist (English & Spanish) Growth Opportunities, Great Culture!

Benefits

• Fully remote role with personal and professional growth
• Competitive base + incentives ($1,100–$1,300 USD/month potential)
• Weekly payments | Weekends off
• Ongoing training, daily coaching, and feedback

About Us

ICPG is a fast-growing backend solutions company supporting customer service, negotiation, document filing, bankruptcy preparation, file tracking, and administrative services within the financial industry. We partner with leading law firms to help clients become debt-free, empowering action, change, and personal growth.

Role Overview

As a Bilingual Customer Service Specialist, you’ll support existing clients by addressing inquiries with empathy, clarity, and professionalism while guiding them through their debt relief journey. This is a contract-based remote role through GoLance, ensuring payment security and long-term remote work.

Key Responsibilities

Support clients via phone regarding their accounts and questions
Build trust through empathy and strong communication
Guide conversations, resolve concerns, and motivate positive next steps
Maintain high-quality interactions while meeting daily performance targets

Requirements

• Expert level English & Spanish
• Available 40 hours/week (PST schedule)
• Strong computer skills and comfort with multiple systems
• Reliable computer, wired high-speed internet, webcam, and headset
• Comfortable in a high-volume call environment
• Basic knowledge of financial or debt processes preferred

How to Apply

Submit your application and a brief cover letter highlighting relevant experience. Only qualified candidates will be contacted.