Program Manager, Audiology Cluster

I. Purpose

The Program Manager supports the success of ASHA’s Audiology Professional Practices Cluster by leading the operational planning and implementation of key programs, projects, and initiatives. This role ensures the delivery of timely, relevant, and high-quality resources and programs that empower ASHA members to provide high value audiologic care. Through strategic coordination, data-informed decision-making, and collaborative execution, the Program Manager contributes to the advancement of ASHA’s mission and strategic goals.

II. Key Responsibilities

1. Program & Project Management
   • Lead the planning, execution, and evaluation of programs and initiatives within the Audiology Cluster.
   • Manage timelines, deliverables, and cross-functional coordination to ensure successful implementation.
   • Oversee logistics for events and activities, including vendor contracts, inventory tracking, and onsite support.
2. Content & Communications
   • Coordinate the development and dissemination of print and digital content aligned with ASHA’s brand and standards.
   • Draft and update communications across platforms (web, newsletters, email broadcasts, ASHA Community, social media).
   • Support dissemination strategies to maximize member engagement and resource accessibility.
3. Data & Evaluation
   • Develop and analyze performance reports to assess program effectiveness.
   • Use quantitative and qualitative data to identify trends, inform decisions, and recommend improvements.
   • Maintain and manage program databases and information systems.
4. Operational Excellence
   • Develop and implement standard operating procedures and process improvements.
   • Coordinate the Audiology Team’s participation in professional events, such as the ASHA Convention and other exhibiting occurrences.
   • Ensure alignment with ASHA’s strategic plan and contribute to national office initiatives.

IV. Autonomy & Decision Making:

The Program Manager works independently after consultation with the Senior Director, Audiology Practices, and other project/program leads within the Audiology Team/Cluster. They are encouraged to propose innovative solutions to advance the success of their projects and key responsibilities.

V. Qualifications & Skills

Qualifications:

Knowledge typically acquired through:

• 3+ years of experience managing programs or projects within a complex organization
• Project management coursework
• Experience that demonstrates strategic, creative, and analytical thinking

Skills

• Strong organizational and project/resource management experience
• Proven capacity to balance independent work with collaborative teamwork in a cross-functional environment
• Understanding of graphic design, web publishing, and website architecture fundamentals
• Proficiency in proofreading, copyediting, and professional writing
• Technical competence appropriate for using a web content management system, standard business software (e.g. Microsoft Word, PowerPoint, Excel, Outlook), collaboration software (e.g. SharePoint, Teams), financial management systems, and customer relationship management software
• Strong oral and written communication skills.

VI. Universal Expectations of ASHA Staff

At ASHA, we believe in working together to make well-informed decisions that will advance the association and the discipline of human communication sciences and disorders; teamwork is vital to achieving our mission, vision, and maximizing impact. As committed stewards of the organization, we care deeply about our professions, members, and staff, and building a strong and welcoming community. We strive to ensure that everyone's voice is heard and valued. We are dedicated to helping each other grow and innovate by encouraging open communication and continual learning. Our focus is on delivering excellent service and value to members, advancing equity, and promoting diversity, inclusion, and the power of science and research.

VII. Equal Employment Opportunity (EEO)

ASHA is an equal opportunity employer. As such, it is ASHA’s policy to provide equal opportunity to all qualified applicants and employees without regard for race, sex (including pregnancy and gender identity), national origin, religion, marital status, disability, veteran status, age, sexual orientation or LGBT status, genetic information, citizenship, or any other factor protected by applicable federal, state, or local laws and ASHA's Bylaws. This policy applies to recruiting, hiring, transfer, promotion, compensation and benefits, upward mobility, training and development, access to facilities, termination, and other personnel actions.

VIII. Disclaimer

This job description reflects the primary responsibilities of the job but is not a detailed description of all duties which may be required of someone in the position. All ASHA staff are expected to take on additional responsibilities from time to time and to help their colleagues.