Registered Pharmacy Technician - Patient Care Coordinator

Permanent, full-time opportunity

Location & Hours of Operation: Ability to commute to 13331 Nacogdoches Road, San Antonio, TX 78217. Affirming Care Pharmacy is currently open Monday to Friday from 9:00 AM to 5:00 PM. As we continue to grow, our hours of operation may expand to include evenings and weekends in the near future.

Affirming Care Pharmacy is located on the unceded and traditional territories of the Payaya people, part of the Coahuiltecan bands Indigenous to this region, and the homelands of the Tonkawa, Lipan Apache, and Comanche Nations. The city of San Antonio, also known as Yanaguana, remains home to many Indigenous Peoples from across the continent and around the world.

Who we hope to find:

We are looking for a Registered Pharmacy Technician with a patient outreach mindset to join our incredible Affirming Care Pharmacy team in San Antonio, TX. Reporting to our Pharmacy Manager, you'll spend a meaningful portion of your day reaching patients via calls and texts—following up on prescriptions, removing barriers to care, and keeping patients on therapy—while also handling core dispensing and fulfillment responsibilities. If you're a registered tech who genuinely enjoys connecting with patients and wants to work somewhere that makes a difference, we highly encourage you to apply!

In this role, you’ll make an impact by:

Driving Patient Outreach & Engagement

• Owning high-volume outbound calls and texts to reach patients at key points in their care journey (new prescriptions, refill follow-ups, lapsed patients)
• Providing exceptional patient support across all communication channels: phone, SMS, email, and secure messaging
• Navigating insurance challenges with patients and proactively identifying solutions
• Maintaining consistent follow-up until contact is made and next steps are confirme

Supporting Prescription & Pharmacy Operations

• Creating and updating patient profiles and maintaining internal pharmacy databases
• Executing the end-to-end prescription process: preparing, filling, labelling, dispensing, packaging, and shipping
• Verifying prescription information is complete and accurate prior to processing
• Ensuring accuracy and safety by performing final checks on new and refill prescriptions, confirming each step in the dispensing process has been completed correctly
• Maintaining an efficient, safe, and tidy dispensary
• Ensuring every request is processed accurately and in accordance with Board of Pharmacy regulation

We need someone who has:

• A license as a Registered Pharmacy Technician (in good standing) with the Texas State Board of Pharmacy
• 1+ years of experience in community/mail-order pharmacy as a Registered Pharmacy Technician
• Flexibility to work different shifts, including potentially weekends and evenings
• Knowledge and efficiency of all aspects of pharmacy software (data entry, billing, report generating, and troubleshooting)
• A positive attitude, a strong sense of urgency and a team player mentality
• Enjoyment in performing a variety of tasks daily
• The ability to set priorities, manage time effectively, and be detail oriented
• Active listening and strong communication skills (written and verbal)

It would also be great if you have:

• Experience working within the 340B program
• Experience working with PioneerRx
• Fluency in Spanish

Compensation:

• $45,000 - $52,000 USD a year (equivalent to $21.63-$25.00 per hour)
• The compensation listed above refers to a yearly base salary that may vary depending on a candidate's relevant qualifications, knowledge, competencies and work experience, and other factors including market conditions. Base pay is just one aspect of our total rewards at PurposeMed—see our other exciting benefits below! (Please note that the benefits listed are specific to full-time team members and may be adjusted based on your location or employment type).

Do you think you could be our next Registered Pharmacy Technician? We look forward to seeing your application!

#LI-Onsite