Isolation & Actuation Application Specialist

Job Description: Application Specialist – Isolation & Actuation Technologies

Reports To: Isolation & Actuation Technologies Manager

Location: Suwanee, GA

Department: Isolation & Actuation Technologies (I&AT)

Job Summary

The Application Specialist supports the sales and technical efforts of the Isolation & Actuation Technologies (I&AT) Business Unit by selecting, sourcing, and quoting valve and actuation solutions. This role enhances customer satisfaction by providing timely and accurate support throughout the quote-to-order process, including parts sourcing, order fulfillment, and post-sale support. The specialist works closely with Account Managers (AMs), Application Engineers (AEs), Inside Sales Associates (ISAs), and suppliers to deliver high-quality solutions that meet customer operational and financial goals.

Principal Duties & Responsibilities

Sales & Technical Support

• Provide quotations for valves, actuators, and parts using Salesforce CPQ.
• Assist AM/AE teams in recommending best-fit solutions for customer applications.
• Transition won orders into the business system (IFS) and support order fulfillment.
• Source components through appropriate suppliers following correct pricing guidelines.
• Proactively resolve performance or delivery issues with suppliers.
• Process Improvement & Internal Collaboration
• Continuously improve quote-to-order-to-assembly-to-ship processes.
• Create and maintain standard price lists and quote tools for efficient turnaround.
• Document opportunities and competitive outcomes in Salesforce.
• Collaborate with I&AT Manager and team to help develop LMS content for training and development.

Customer & Supplier Communication

• Use effective communication (email, phone, CRM) to manage customer expectations.
• Escalate and expedite critical orders as needed.
• Build and maintain relationships with I&AT suppliers and partners.

Qualifications

Education & Experience

Degree in technical field of study or equivalent industry experience.

2+ years of customer service or technical sales experience preferred.

Experience in Power, Pulp & Paper, and Chemical industries is a plus.

Technical Skills

Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Experience with Salesforce, IFS, or similar business systems.

Performance Skills & Personal Attributes

Analytical Problem Solving: Systematic approach to evaluating and solving customer challenges.

Effective Communication: Clear and timely verbal and written communication.

Organization & Planning: Ability to prioritize and manage multiple tasks efficiently.

Commitment to Task: High motivation and urgency to complete responsibilities.

Conflict Resolution: Professional approach to managing interpersonal challenges.

Creativity & Logical Thinking: Innovative and reasoned problem-solving.

Service-Oriented Team Player: Dedicated to internal and external customer satisfaction.

Mechanically Inclined: Aptitude for understanding mechanical systems and components.

Physical Requirements

• Sedentary work with occasional lifting (up to 10 lbs).
• Frequent use of computer and phone.
• Occasional standing, walking, and light physical activity.

Work Environment

• Quiet to moderate noise levels.
• Occasional exposure to mechanical parts and vehicles.
• Reasonable accommodations available for individuals with disabilities