Implementation Manager

At Cubby, we're building the future for self-storage operators.

There are more than 70,000 self-storage properties in North America, operated by 35,000+ independent business owners who provide service to tenants in times of tremendous life change. Whether moving across the country for a new job opportunity or moving on after a family death or divorce, self-storage tenants really value a high-quality renting experience. So much, in fact, that self-storage is the fastest growing asset class in commercial real estate - surpassing $50 billion annually in the U.S. last year. Investor interest is pouring in, and with it, tremendous pressure to compete at the highest level.

If you want to serve the ten-plus percent of Americans renting storage space, equip the owners and investors that make up this industry with best in-class technology, and disrupt a major space along the way, Cubby can offer the rarest of opportunities.

We’re a venture funded company with a focused product team, backed by a phenomenal group of investors who've afforded us years of runway. We serve $10k - $1mm+ ACV clients with a wonderful CSM and onboarding team. We are now seeking our first Implementation Manager to drive outstanding customer outcomes and build the playbook to scale implementation at Cubby efficiently.

What you’ll do

• Transform Cubby’s existing playbook into a world-class implementation framework
• Crush complex mid-market and enterprise deployments by partnering with clients as an advisor and guiding them toward transformative outcomes on Cubby
• Play a pivotal role in building out an efficient implementation team, from hiring and mentoring to establishing best practices, key metrics and processes that ensure exceptional delivery
• Partner with Cubby CSMs, Sales and Product teams to constantly refine Cubby’s platform

Requirements

• Located in NYC or Salt Lake City and excited about working in-person (3 days a week)
• You have 5+ years of experience in a client facing role
• You are a maniacally organized, “Type-A” project manager who can drive projects to completion, holding both internal and external stakeholders to a timeline.
• You have a proven track record of implementing enterprise level accounts successfully
• You have a thoughtful, informed opinion on what makes great customer experiences
• You are a self-starter. This is a seed-stage company where you’ll have to wear a lot of hats and help create momentum

Benefits

• Medical, Vision and Dental Insurance
• 401k and/or a Basic Capital account
• Open vacation policy, with 1-month work-from-anywhere policy every year
• Free LifeTime Fitness membership

Cubby is committed to promoting equality, inclusion, and diversity and that’s already represented on our team. We’re an equal-opportunity employer of the brightest minds we can find — regardless of race, gender, age, religion, sexual orientation, or identity.