Director, Solutions Engineering (SEAK)

About the team

The Solutions Engineering (SE) team serves as the primary technical resource and advocate for HashiCorp’s customers. Through consultative engagement, we uncover business challenges, map them to technical solutions, and help customers realize the full value of our platform. As trusted advisors, SEs play a critical role across the customer lifecycle, from initial discovery to adoption and expansion.

What you’ll do (responsibilities)

As Director of Solutions Engineering, you will lead a team of high-performing SEs through all stages of the sales cycle - from pipeline creation to onboarding, consumption, and renewal. Partnering with Sales Directors, you’ll drive technical strategy, elevate customer outcomes, and ensure the team delivers exceptional technical guidance across ASEAN and Asia.

• Lead and Develop Talent: Hire, mentor, and grow SEs while fostering a culture of technical excellence, collaboration, and continuous learning.
• Define Regional Strategy: Own and execute the technical strategy aligned with sales leadership and pipeline growth goals.
• Support the Customer Lifecycle: Serve as executive sponsor during key engagements to ensure value realization across HashiCorp solutions.
• Champion Technical Communities: Build and lead a strong technical community across APJ to drive advocacy, peer learning, and engagement.
• Drive Cross-Functional Alignment: Collaborate with partners, marketing, technical support, and product engineering to ensure cohesive execution.
• Bridge Product and Market: Provide customer insights and product-market fit feedback to influence product direction and close capability gaps.
• Optimize Operations: Apply systems thinking and data-driven approaches to improve SE workflows, performance, and scalability.
• Shape Strategy: Contribute to regional strategy development and lead high-impact initiatives that support business growth.
• Elevate Customer Needs: Communicate key trends and priorities from the field to internal stakeholders and cross-functional teams.

What you’ll need (basic qualifications)

• 5+ years managing Solutions Engineering teams, preferably in enterprise software, cloud, or infrastructure.
• Regional leadership experience across ASEAN and broader Asia, with a deep understanding of local business and customer dynamics.
• Cross-functional collaboration with marketing, partners, support, and engineering in a go-to-market context.
• Track record of building high-performing teams across multi-country scopes.
• Product and customer insight to relay market feedback to product and engineering teams effectively.
• Community leadership experience in fostering technical user groups or customer ecosystems.
• Proven ability to execute in dynamic, high-growth environments with measurable outcomes.
• Strong technical acumen in DevSecOps, open source, hybrid cloud, infrastructure modernization, and integration points with AI.
• Excellent communication skills with the ability to influence both technical and business audiences.
• Interpersonal and mentorship strength with a people-first leadership mindset.
• Sound judgment and decisiveness in high-impact, strategic scenarios.
• Willingness to travel regionally and internationally as needed.

What's nice to have (preferred qualifications)

• Prior second-line leadership experience, as the scope of the role is expected to expand.
• Experience with HashiCorp tools or similar technology stacks.
• Advanced technical degree; MBA is a plus. #LI-Remote

“HashiCorp is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. HashiCorp will be the hiring entity. By proceeding with this application you understand that HashiCorp will share your personal information with other IBM subsidiaries involved in your recruitment process, wherever these are located. More information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: link to IBM privacy statement.”