Support Analyst - Integration & Deployment Management

Team: Integration Projects

Position Overview:

Integration projects team plays a crucial role in the analysis, planning, and coordination of upgrades, rollouts, and decommission across firm’s trading, research, and UX’s front-to-back workflows. As an integral member of team, you will collaborate closely with a wide range of technology teams and quantitative researchers, offering you the opportunity to gain a deep understanding of technology architecture, business operations, and to develop your project management and organizational skills.

• Project manage large scale firm wide roll outs of applications and infrastructure, user migrations from legacy to newer systems, high impact changes.
• Project manage business/external driven requirements requiring cross team coordination.
• Act as liaison between technology teams, business users and external parties during various stages of application and infrastructure delivery for in-scope projects.
• Increase transparency for stakeholders by maintaining quality project tracking documentation and regular communication.
• Use of scripting/automations for project impact assessment and data collection for migration tracking dashboards.

Required Qualifications:

• Bachelor’s degree in computer science, Engineering, or related subject
• 5+ years of relevant experience
• Strong verbal and written communication
• Strong analytical, organizational, and interpersonal skills
• Good understanding of software/hardware/network concepts, software development life cycle and processes around them.
• Proficient in Linux OS
• Proficiency with Bash and any scripting language such as Python or Perl
• Experience in SQL (PostgreSQL, MySQL, MS SQL)
• Experience with the Atlassian stack (JIRA, Service Desk, Confluence)

Nice to have:

• Project management experience
• Exposure to reporting tools like Tableau Dashboard, Grafana