RPA Developer + Support Specialist

RPA Support Specialist Job Description

About Revival Health
Revival Health is an innovative healthcare automation company focused on building digital
healthcare workers for medical practices so doctors, nurses, and medical staff can focus on
patient care.

Job Summary
As an RPA Support Specialist, you will monitor, maintain, troubleshoot, and support UiPath
automations running in production. You will work closely with developers, business users, and
cross-functional teams to ensure our digital workforce operates reliably and efficiently.

Key Responsibilities

1. Production Support & Monitoring • Monitor production bots and automation processes. • Investigate, troubleshoot, and resolve automation failures. • Perform root cause analysis (RCA). • Monitor UiPath Orchestrator queues, jobs, assets, logs, and robot health. • Ensure maximum bot uptime.
2. Incident Management • Respond to production alerts and support tickets. • Debug automation failures and implement permanent fixes. • Escalate complex issues when necessary. • Coordinate with business users during incidents.
3. Bot Maintenance & Enhancements • Perform bug fixes and minor enhancements. • Maintain existing automation workflows. • Support deployments and post-release validation.
4. Documentation • Maintain runbooks, SOPs, troubleshooting guides, and technical documentation. • Document incidents and resolutions.
5. Collaboration • Work with RPA Developers, Business Analysts, QA, and Operations teams. • Participate in stand-ups, incident reviews, and knowledge sharing.
6. Process Improvement • Identify recurring production issues. • Recommend improvements for bot stability and monitoring.
7. Compliance & Governance • Follow HIPAA, security, privacy, and governance standards.
8. Continuous Learning • Stay updated on UiPath, APIs, AI capabilities, and automation best practices.

More About You
• Strong ownership and accountability.
• Excellent troubleshooting and analytical skills.
• Comfortable working independently in a remote environment.
• Strong communication skills.
• Eager to learn and grow.

Required Skills & Experience
• 2–7 years of production support experience.
• Experience supporting production automations.
• Good knowledge of UiPath Studio and Orchestrator.
• Experience with debugging, exception handling, queues, assets, and REFramework.
• Experience with web, Excel, PDF, and email automations.
• Basic API knowledge is a plus.
• Git knowledge preferred.
• Excellent written and verbal communication.
Preferred Qualifications
• UiPath Certified Professional or UiPath Academy Advanced Training.
• Healthcare automation exposure is a plus.
• Knowledge of Google Workspace, AWS, Azure, or .NET is beneficial.
• Experience writing technical documentation and runbooks.
• Bachelor's degree in a related field.

Why Join Revival Health?

Help build reliable healthcare automations that improve patient care while growing your career
in Intelligent Automation within a collaborative, remote-first team