Customer Operations Specialist

About Frontier

Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York based, fast-growing, fully-remote, 150-person company that has most of our team in India and Philippines. A few years ago Fresh Prints started helping other fast-growing companies build their teams. We got so good at it that we decided to spin out a new company to focus exclusively on that and call it Frontier.

Here at Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them into the best companies. If you like one of the Frontier roles, and you apply, and you’re accepted, we’ll screen you with a couple of internal interviews, and will work on getting you an interview for a full-time job within the month. Think of us as your personal talent agent, and good luck with the application :)

About The Client:

Kopperfield (www.kopperfield.com) is on a mission to accelerate home electrification by providing innovative software solutions to electrical, solar, and HVAC contractors. We're seeking a Customer Operations Specialist to manage customer communications and streamline our operational systems. The role will support subscriber onboarding and provide ongoing support directly to both customers and sales prospects. This role will deliver exceptional customer support while driving process efficiency across our sales and service functions.

This customer-facing role will work closely with the rest of the Kopperfield team, and report to the company’s co-founder.

Key Responsibilities:

• Customer Support (60%)
  • Handle and process payment-related inquiries, including invoices and refunds
  • Provide multi-channel support (email, chat, phone, and on the Kopperfield platform)
  • Manage technical issues, escalate when required, and followup as necessary to confirm requests are resolved
  • Handle subscriber inquiries and sales questions
  • Document subscriber feedback and requests
  • Deliver efficient, independent customer service
• Operations Management (40%)
  • Execute on new account setup tasks
  • Create custom forms and automated messaging sequences
  • Support the maintenance of external and internal knowledge base documentation
  • Ensure CRM data integrity and provide integration support

What We're Looking For:

• Availability during US business hours
• Mastery of English required at a native speaker standard
• 2+ years in customer support or operations
• Quick learner of technical concepts, particularly in electrical, HVAC, or solar
• Proficiency with CRM systems and communication tools
• Strong attention to detail
• Ability to thrive in fast-paced environments

Preferred Qualifications:

• Venture-backed startup environment
• Construction, HVAC, electrical, or solar industries
• Product and engineering team collaboration
• Technical documentation management
• Bonus: Able to read Spanish

Compensation & Benefits

• A fixed salary of around $8000 per year
• A robust vacation and PTO schedule
• Remote work